On 9/14/16 we went in and waited in line for our turn. Vanessa called us up, found our title and asked for our VIN certification which we did not know we needed. She advised the lady who did it was not there and it would be unethical to register/title without the certification. Well, OK, we will get it and we went back home to fetch it returning a little before 5PM to complete the transaction. We put our name in, waiting behind a long line of folks. As our turn approached a woman walked in and Vanessa said she would help her. They laughed and seemed to know each other as they transacted for the next hour. As 6PM approached they finished and we were called. When asked Vanessa stated the woman had been in earlier. We advised we had been in earlier as well. Customer Service stinks, avoid if you are a senior!
Serving the Rio Rancho Area.
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I so love this place! Had a lot of issues to deal with as I was preparing to move across the country and the rep I worked with was so helpful...took care of a complicated situation quickly and effectively! Thank you MVD Express!
Don't go to a regular DMV, go here! They're much friendlier, helpful and polite. I didn't have issues getting my ID done like I did a regular DMV I went to. And of course, it is faster as well.
Elizabeth, you are frickin AWESOME...you finally got my license straightened out for me after no one else could. Thank you so much...
So friendly and convenient. I was in and out very fast. It was great.