I have taken my dog there several times and they seem to loose my paper work or tell me my dog needs shots when she is up to date on her shots, yesterday my daughter picked up my dog along with her dogs and when they brought out the dogs they were giving her a totally different dog
The owner, Andrea, is a nightmare. She has no idea of what customer service or professionalism is. She was quick to raise her voice and get in my fa…
4201 Marna Lynn NWAlbuquerque, NM 87114
From Business: About Us You care about the happiness and safety of your furry friends, and we do too! At Canine Country Club and Feline Inn, we've spent over 40 years curating t…
Pet Paradise Rio Rancho is hands down the only place I'd ever bring my pets to play and board. Everytime my Golden Retrievers and Aussie go they come home happy and well-executed. The staff is friendly and extremely educated on pets and pet care. I would give them 6 stars if I could!
My dogs were happy, calm, well fed, and content. What more could we ask for? We will come back again and again and again. Thanks for being here. The people are very professional, kind, caring and considerate. I also had and have my dogs groomed at your facility regularly. They always come away looking beautiful. My Scottie and Westie also thank you.
The owner, Andrea, is a nightmare. She has no idea of what customer service or professionalism is. She was quick to raise her voice and get in my face after her crew made a mistake on our file. Just because of this woman, I will not return. Bad way to promote your business, Andrea. The groomers are very I friendly as well. Never have I been greeted or welcomed. Will not return.
My dogs would put on the back brakes when we got there...that is a sign of something bad. Took them for grooming and one of my dogs came home with cuts - deep cuts near the eye also, and no one said anything to me...and if you board there...prepare for your dog to be locked in a small area 21 hours a days...it is overpriced and the people are not nice there and I do not see it as a good place to board or to get your dog groomed if they resist a little. When my dog cried when we got there, I took my dogs and left...will never go back. When I called to talk to someone, they acted as though we were the problem, not them. My dogs do fine at other places.
Please do not take your dog to Enchantment if you are expecting good customer service. This place is extremely cold and unfriendly. The 2 gals at the front desk in the afternoon who you give your money too, are extremely rude, cold as ice and very robotic. They do not greet you, know your name or acknowledge your dog by their name. There are no "Thank Yous" or even a "Hello" All day camp is really only 2 sessions. One in the morning for 2 1/2 hours and one in the afternoon for 2 1/2 hours. The dogs are in their rooms (which you are not allowed to see during a tour) more than they are in camp. My dog always seems to come back sick. When I reported it, they did not care. If you board your dog there, they are alone from 7:00pm to morning. No one is in the building in case of an emergency or fire. It is near impossible to talk to the general manager even if you request to talk to her. When you call and ask for her, you are told she is behind closed doors, not available and you are transferred to someone else. I tried contacting the owner because I had no success with the general manager and was told I had to go through the front desk and the owner had limited access to the internet. Really, a small business owner with no access to the internet? When I finally reached the owner, through a different means, she had no interest in hearing about my experience. It is hard to believe an owner after you have spent thousands of dollars supporting her small local business where customers are key to success does not care. However, it did put everything in prespective.....it starts from the top. Now I know why the general manager and staff are extremely cold, robotic and do not care. If you are a dog lover and looking for a warm friendly place to take your dog where the staff will remember your name and most importantly your dogs name, this is definately not the place to go.