Facts: we purchased a saddle from this establishment under its trial policy, returned it when it didn't fit, and were then subject to a series of evasions and insults when we inquired by phone and email about the status of the refund. It took a phone call to eBay's dispute resolution to force exactly what she had repeatedly insisted was impossible - i.e., refund our money while the case was operative. The verbatim quote below was typical of the vitriolic rants offered by this woman: "Are you insane? I just got out of the hospital. I received the notification from the ladies to do the refund on Friday. I am still not fit to be working. I'm on a lot of medication, yet, I am trying my best. No one is trying to keep your money. You can win this case. Get the 100% refund, and then i'll send you an invoice for the $34.95 you will owe us. I am in no condition to be on hold for 30 minutes right now. I am trying my best. I am just not fit to do that. THe status of the case is that the ball is NOT in my court. I can't do anything until the ball is in my court. Happy holidays and thanks for being so understanding, you witch." If this kind of customer interaction from the proprietor is your idea of a good time, than Skylands is the place for you.