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New Vision Ridgeland Hotel LLC

Categories
Hotels, Motels

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Rebecca J.

04/24/2015

Overall

I called and called when we had a serious issue with one of their hotel managers at the Candlewood Suites in Elgin, IL. When I finally got someone on the line, she said it wasn't her problem and hung up on me! Their manager attempted to abscond over $2000 form our bank account. We are filing formal theft charges on this and it has been a nightmare. How this place can stay in business with the attitude that they do not have to address issues, I'll never know. But I will never stay in another IHG hotel because of this terrifying experience! And I will check every hotel we go to from now on to make sure it isn't owned by this company!