My husband was referred to the station by a friend. He spent more than $450 on repairs there. When he drove his truck the next day to work, one of the tires came off while he was driving. He requested a refund for the repairs and was denied. Now less than two months later, one of the issues that was allegedly repaired has resurfaced. I cannot recommend the station.
I have been taking all of my vehicles to Bon Air Shell ever since I can remember. Bon Air Shell is the only place that I trust going and having good honest mechanics take care of my vehicles. Everytime I go there or call for an appointment they have treated me with respect and make me feel like my business with them is important. When I drop my car off for maintenance or repairs they have always given me a pretty accurate if not dead on estimate for repair costs and if anything changes along the way they have kept me posted. The best thing about Bon Air Shell is that they stand behind there work. I would recommend them to anyone who is looking for good customer service and reliable car care.
Nicest mechanics in this area. Always flexible and worked with my work schedule. They are fast and efficient and get the job done right. They always take the time to explain exactly what is wrong with my car and what they are doing to fix it. Genuinely good people here!
Great staff. Very helpful.
Card was accepted but pump would not work. When I went in to find out what was happening was told I needed to enter zip code. I had and said so. Then was told curtly I needed to press enter. I said I had done that also. I told the pump had a bios message and she repeated zip code statement. I asked her to come look at the pump and she told me I was in a really bad mood. Because my card had been approved I was hesitant to leave. I asked her again to come look at what the pump was scrolling but she talked over what I was saying. Very poor customer service