They don't pay their bills on time and have lazy people working for them. The mother is so unorganized it's insane and she runs the office. The black guy in car audio is just an a-hole and the white guy (The brother of the "owner") lays around in customer's cars instead of getting the work done in a timely manner. So many things wrong that I wouldn't waste my time on this, except, hopefully some people will see this and find a better company to do business with. Randall C. is spot on. Consumer AND SUPPLIER BEWARE!
3707 Mechanicsville TpkeRichmond, VA 23223
From Business: Your RICHMOND VA O'Reilly Auto Parts store is one of over 5,000 O'Reilly Auto Parts stores throughout the U.S. We carry all the parts, tools and accessories you n…
1601 Chamberlayne AveRichmond, VA 23222
From Business: NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts dis…
My company sold equipment to Total Accessory to help them with a large order they were fulfilling. It has been 1 year and we have not been paid. They ignore our calls and emails. We have had to take out a Debt Warrant to collect our money.
DO NOT RECOMMEND!!My truck was taken here by the dealership for a spray in liner, step bars, and rain guards, and we asked them to tint the front windows to match the back as well. All this was to be done and I was to pick up the truck from the dealership the next day. When I picked the truck up at the dealership the rain guards were never put on and the tint did not match the ack window like it was suppose to, it did not even look tinted. The dealership did not notice that the guards were never put on. Many phone calls were made but Premium one was not available - on vacation is what I was told. Several days later we called explained we were not happy with the tint and the rain guards were missing. Nancy said she had not seen the tint. I brought the truck for her to see and to pick up my rain guards. When I arrived she never even went out to look at the truck instead she called in the person that she outsources to do the tint to expain what is legal tint and what is not. We wanted the front to match the back, that is what we asked for but not what we got. They never called us to say it is not going to match because that is too dark and is not legaldo you still want it, they just put on what they say is legal. They insist that they told us it would not match. They actually wanted to argue this with me, 3 of them at once. It does not even look tinted. I explained I am not happy with it, I asked her to give me the rain guards, she said she was sending them to the dealership. I went into the parking lot and called the dealership who called her and asked her to give them to me. I went back in and I stood for several minutes in the lobby being ignored then when one of the men asked can I help you I said the dealership called and I am back to pick up the rain guards, he turned his back to me and never said anything else. I then looked at Nancy since she would not acknowlege it and I asked for them again thenshe said they have to install or it voids the warranty, I made an appointment to bring it back the next day. After I left I was so unhappy with how rude they were and accepted no responsiblitiy for us asking for one thing and giving us something different I called the dealership and told them I will never let premium one touch my truck again. I had plans to put many more accessories on the truck but I will never deal with this business again. They were very rude and have zero customer service.