Worst company for shipping! Please don’t use this company at all!!! Rude driver, rude dispatcher, rude operator. Just please shut down or fire all of your employees and change them to a better ones. Those who knows costumer service! I never heard a shipping company whole deliver your shipment outside your business property knowing that you’re just right there! I asked him if he can put it inside and he said no! He doesn’t even want me to inspect it for damages because he said he doesn’t have enough time. Please do not use this company!
We ordered an electric clothes dryer through the Home Depot website for home delivery. The dryer was delivered without crucial parts, including the vent and the power cord, so the delivery people were unable to install it. I immediately called the customer service line to fix this. I spent an hour on the phone, was transferred to three different people, and had to explain my problem again each time. I was finally assured that the delivery firm had made a mistake and that they would be in touch again shortly to fix it. I waited until the end of the day and heard nothing.Today, my wife spent another two hours on the phone, again explaining the problem to several different people. On several attempts, the phone rang and rang without any answer. She was finally told that we had to pay another $30 before an installation could be scheduled --- and that even then it would take another week!So far, the response has been uniformly incompetent and unsympathetic --- and a huge waste of time. We're still waiting to get our dryer hooked up.
I'm always pleased with my delivery and everything is always on schedule. The delivery men are always so courteous it is a good experience I would recommend you to anyone.
They made a delivery to me last week they did such a great job. Very professional, driver were very helpful. I will be ordering again from Wayfair again.
I'll be brief in my review since it appears that I've had basically the same experience as everyone else in this feed.I Ordered a large item through Wayfair. Wayfair sent me updates upon each checkpoint in the delivery route from CA to my hometown. Once the item reached Spirit Delivery, Spirit called to confirm a delivery date and time window. The item did not get delivered, so I called Spirit the next day to check in. They said they would look in the situation and call me back. I didn't hear back from them, so I called again later that afternoon. They said they didn't know anything and that I would have to get in touch with Wayfair. I called Wayfair and they informed me that the item had been signed for at every freight dock along the route, including the Spirit Delivery dock. At this point I decided to do some research on Spirit. It looks like they deliver locally in Richmond for Home Depot, All Modern, Wayfair, and many other large companies. Most of these companies have fairly good reputations for getting mail orders to their customers. Spirit has overwhelmingly (almost unanimously) terrible reviews. I'm guessing that means Spirit is extremely good at duping corporations into doing business with them. In any case, still haven't received my order and Wayfair is further investigating to try and figure out what happened. They also said they would likely not be using Spirit for future local deliveries in my area.
Everything up until the day of delivery was fine,called twice to schedule delivery and were pleasant both times. Our window was from 12:00-4:00, at 3:30 I called because I hadn't heard anything. The girl on the phone answered and told me should we try and get in contact with the driver to see where they were and call me back right away, she confirmed my name and phone number. At 4:10 I still had not heard back so I called back, no answer. I called 6 more times. After receiving no response, I had my boyfriend call from his phone. She picked up right away, she told him the truck would be leaving in an hour (1 hour after it was supposed to have been delivered). I then called again on my phone and again no answer, I then used my work phone to call and she answered. She told me that she figured he had told me about the status of our delivery so that's why she didn't answer my phone calls even though at that point I had probably called 10 times, each one being ignored. At 4:36, I received a call from the delivery driver saying that they were going to be there in 5-10 minutes, I informed him that since the girl on the phone had told us it was going to be an hour my boyfriend had left the house after having waited there all day, he sounded annoyed that my boyfriend had left the house. He then told me that once they got there they would wait 15 minutes and if nobody was there they would continue on their route even though THEY were the ones that were over 40 minutes late. I told him that I would call him and tell him to head home, he did and it was delivered. I am amazed that a business can be run so poorly and with such unprofessionalism, he didn't sound the least bit concerned about the fact that he was late and did not apologize for being so. The lack of basic respect for a customer is apalling and frankly very shocking in this kind of business. I gave them the benefit of the doubt but as long as Wayfair uses Spirit Delivery I will not be purchasing anything anymore.
Everything you are reading below is exactly what I've been dealing with as well. Ordered bunk beds from Sam's Club 12/12/2016 for Christmas. Everything went smoothly at first as I got a call to schedule the delivery. I am only able to be home Thursday so I got a call Wednesday night confirming the scheduled time. Thursday came and no bunk beds. They called to tell me two trucks broke down and that they had to reschedule. I can live with that. I tried to be understanding. We rescheduled for the next Thursday. Never got a confirmation call Wednesday night, but thought they just forgot. Waited all day Thursday and nothing. I called them multiple times throughout the day AND called Sam's Club who told me it wasn't their issue and I was at the mercy of the shipper at this point. He said the best he could do is call them in the same way I had been trying all day. The shippers finally called me later that night to tell me the bunk bed delivery had been cancelled which I was smart enough to realize when they didn't show up after waiting all day. That is when I found out they had my zip code and city wrong in their system. I told the woman she had my address wrong and she insisted I contact Sam's Club to correct it. I informed her that in my Sam's Club online account/order history the address is correct and it is wrong only on their end. She then told me that I needed to call whoever the third party was between Spirit Delivery and Sam's Club (either MXD or some furniture store). I told her that THEY need to be the ones to contact them. She said the best she could do was e-mail them, and yet they expected ME to call to fix something I had correct in the system I ordered it from. Tell me how that makes any sense at all! Finally, after her going back and forth between her manager and I, she said they would schedule my delivery for Tuesday giving the third party company Friday, the weekend, and Monday to resolve the incorrect address. Ironically, she told me they deliver (1/2)
Worse company I have dealt with in a long while. They have been late for over a month now to deliver my sofa. They have lied and said they have been calling for 2-3 weeks and left three voicemails. There are no voicemails on mine or husbands phones. They have both numbers. They were suppose to be here last Friday and nothing so they rescheduled for this Monday (today) they told me they would call me Friday or Saturday to set up the time and I had to call them on Sunday. Never picked up and left a voicemail with my number to call back. They called my husbands phone and gave us a time. Here it is Monday and they are a no show (late) and no one will pick up the phone or return my voicemails. Just the worse company ever!!! I hope sams changes shipping companies. The operation management ladies. AC Thompson has no customer service skills what so ever. She is rude and lies through her damn teeth!!!UPDATE we have contacted sams club who we ordered the couch from about the shipping company. They confirmed that the shipping people were to set up the couch and take the trash away. Of course after sams spent 30 mins trying to get hold of the shipping company they said they would send someone back out to put it together and still no one has shown up or called. When they finally got here the box was all torn up and wouldn't put it together. And the lady I talk to about having the guys put together hung up on me after telling me the guys were already late and had other places to go. After they left I kept calling and they were sending me straight to voicemail. I beg you to not use this company!!!
Every other review sounds just like my experience. No shows on scheduled delivery, when you finally get a hold of them they make excuses. Then they told me they lost my order and will call me back that day when they find it. I'm still waiting for a call back 4 days later after 10 calls and voicemails from me to them. No returned call or anything. It absolutely feels like they hold your item hostage. Mind you my purchase was thousands of dollars. Their website says white glove service....that's laughable. I could've received better service hiring someone from Craigslist to deliver my furniture. The absolute worst. For a company that is used for many large retailers like costco, Wayfair and several others you would think they would invest in a receptionist to ANSWER the phone!!!!!
Very unfortunate that companies like All Modern, Wayfair and Joss & Main have contracted with Spirit Delivery in Richmond. This company makes you feel like your delivery is being held hostage until they feel like delivering. Have had two occurrences with this company; both times experienced long delays between them receiving the items at their warehouse and the delivery dates available (1-2 weeks before they could bring), both times the "truck broke down & they needed to reschedule" (Adding at least 1 more week to the process), and both times the communication with them was horrible. Felt I had to wait until my item was delivered before posting this review because I was afraid of retribution by these people and I'd never get my furniture - but with all the bad reviews not compelling them to change their business practices, I'm guessing they don't even bother to check their ratings. Sorry that All Modern uses them - until that changes I will not be ordering anything that requires a truck delivery.