Best Moving Checklist and Tips »
Staying organized on moving day is key, and planning is a big part of it. Keep this checklist handy before and during your move to keep things stress-free.
401 Dabbs House RdRichmond, VA 23223
From Business: NOW SERVING THE TIDEWATER AND CENTRAL VIRGINIA AREA Are you moving to a new home? Whether you need Local or Long distance movers, Packing Supplies, or Containeriz…
Staying organized on moving day is key, and planning is a big part of it. Keep this checklist handy before and during your move to keep things stress-free.
Moving takes a lot of planning, and that includes knowing what your moving rights are. Read on to find more about your moving rights and what you can do to prepare.
We've put together a small list to get you started on your journey -- and the first step starts with a single box.
Walter was our contact person. He was professional and very pleasant to work with. He and Cory loaded the truck quickly, taking care to wrap pieces. Cory and Terry took the truck for the 90 minute trip down to Newport News. They unloaded the truck promptly and efficiently. There was no breakage or damage. They took care when lifting even the heaviest pieces up the stairs to the second story. Our family was very impressed with how polite everyone was. The quote for moving was not the least expensive, but we felt that the service we received made the difference well worth it. We would definitely recommend going with Kustom Moving.
THE WORST EVER!!!!!! FIRST THEY WERE AN HR LATE. THEN THEY BROKE MY MIRROR DRESSER AND THE LAMPS. THEN THE LEFT ALL THE MOVING PAPER AND TRASH ALL OVER MY YARD. TOOK THE HENGES OFF THE DOOR AND DIDNT PUT THE DOOR BACK ON. THEN THEY CHARGED A 12% FUEL CHARGE TO MY BILL WHICH MADE MY TOTAL 900.00 AFTER THE OPERATIONS MANAGER QUOTED ME SOMETHING TOTALLY DIFFERENT. USE AT YOUR OWN RISK IF U WANT UR FURNITURE BROKE UP.
I have moved 15 times in my life and this was the worst possible experience I have ever had. I would rate at zero stars if that was an option. The estimate we received was off over 50% of what the actual cost was. Jim, who did the estimate apparently has no idea what he is doing. I got a quote for one truck,it took two full trucks to get us moved. What was quoted as a 6-7 hour job took over 13 hours, and that is with me unloading from the back of the truck. The moment the movers walked into my house they knew the truck was too small and the there was not enough crew. To make it even better one off the crew left the job after 90 minutes. Did they adjust the price based on only having three workers. NO. When I finally was able to get to my storage facility, 1.5 miles away at 8:30 pm I was told pay what we want or we wont unload. Jim assured me over the phone since it was late if I paid the massive over charge we could work it out in the morning. Paying $223 an hour for guys to stand around did seem smart so I paid it based on his promise. BAD MOVE ON MY PART. When I finally got to speak with them the next day the response was sorry there is nothing we can do. The only reply was "Sorry, I dont know what happened". I KNOW WHAT HAPPENED, IT IS CALLED BAIT AND SWITCH. I understand if the estimate was off a couple hours or even a bit of a second truck. To be off an entire 26 foot truck is just a flat out scam. DO NOT USE THIS COMPANY. UNETHICAL, UNPROFESSIONAL, AND THE WORST I HAVE EVER USED.
TERRIBLE, TERRIBLE, TERRIBLE!! I encourage other dissatisfied folks to contact me for joint lawsuit ASAP!! Totally inexperienced, lazy, did not even manage to completely load a small amount within 3 hours and left 1/3 of my belongings behind; moved multiple items of furniture I specifically stated not to, causing my former roommate to seek legal action against me; refused to and were unable to figure out how to install mirrors on dressers and barely managed to put a matter as in the end: all furniture was held hostage in the truck for $900 while, once I finally paid, after I was verbally abused by phone by the company owner, I assume Mrs. Parker - she hung up on me when I asked her to identify herself and provide an address for serving papers - the movers escaped into the night leaving a neighbor to move ALL THE FURNITURE INTO PLACE AND ASSEMBLE EVERYTHING. Broken dresser drawer handles, shattered figurines. Filing lawsuit! Contact me: email@example.com
I would give them less than one star if I could! Worst moving experience ever. The movers were 3 hours beyond the end of the original window I was given. NOT ONE person called me to let me know, I had to call their office every single time and kept getting the run around. I was scheduled to move between 12-3, the movers did not show up until 6PM! On top of that, I had to call them the day before to even find out what time to expect the movers. I had asked for a morning move a good month before my move date, and the day before was told to expect them in the afternoon. So the movers get there, and are fairly slow, but did an ok job, up until I had paid them when we arrived at my new home. Then one of the movers asked my brother in law to help out because it was getting late! I couldn't believe it, if I wanted my family to help I would not have hired movers in the first place. And then they could not get the elliptical to fit up the stairs and had no clue how to take it apart, my brother in law had to do it and put it back together (very lucky he was there). Overall, a horrible stressful experience, call some one else. Management seems to be a mess and they do not communicate what so ever to their customers. They sure where quick to call me when I filled out the original information form..that's the only time you can expect a call from them.
I wonder how Kustom Moving is still in business. I had an extremely bad experience with KM. They gave me a very good low estimate for moving. Walter, who was my contact at KM, spoke well in the beginning. However, he is extremely unprofessional and rude. Firstly, he said he will give me boxes for "free" for packing. He delayed bringing me the boxes by ONE full day, and he did not remember until I called him a few times to ask for the boxes. Then he came 2.5hrs late for loading. I had to scramble for packing and missed some appointments because he was late. Then he bullied me into paying $50 extra for being "late" at my new location, although legally I did not owe him a single penny more than what we had already agreed upon. I had the receipt which he signed showing how much I owed him upon delivery. He told me his guys would not start unloading unless I paid him $100 extra for being 1hr "late". Seeing that I was not buckling down, but that I had no choice, he started bargaining, and settled for $50 extra. I would recommend staying away from Kustom Moving. They have a C- rating on BBB. I should have known better.
DO NOT believe the sales pitch....Jim gave us a quote and said "it will not cost more than this, it may even cost less." Then we get the bill and it is $300 more. I called. The manager and they said they do not do flat rates, which may be true, but if it is the salesman lied to us. They will take advantage of your stress to get you to believe a false sales pitch and over charge.
HORRIBLE HORRIBLE!!! STAY AWAY! ALL of my big pieces are RUININED! They moved my stuff in June from VA to Nashville & it's now October & they are refusing to pay for HALF of the repairs needed to fix my furniture. They also quoted me 3K to move & the final total was 4.5K. I explained every piece I needed to move & they could not explain the extra 1.5K jump in price. I also believe they DO NOT do background checks on the movers! I didn't want criminals in my home but couldn't prove it. LEARN FROM ME & STAY AWAY!
quick, friendly service. really came through in a pinch when UPS failed to deliver a package. found them through yp.com courier service in Richmond, va. We are located in Baltimore, MD so way to go yp.com. I got confirmation phone calls from the driver on both pick up and delivery.Thank You for the great service.
Terrible experience!Avoid at all cost.They did not even show up after 4 hours of telling me they were on the way.Then the crew called me directly and said they could do the move for money if I provided a truck.I never even received a call with an explanation or apology.I ended up renting a truck and moving myself.
Every move is different, so it's vital to choose a moving company that's right for you. The first consideration you should make when hiring these professionals is how far you're moving.
Depending on the moving company, local moves are typically anywhere between one and 100 miles within the same state. Local moves are less complicated to plan, both for you and the movers you decide to hire. They're typically priced based on how much you need to move, how many movers the company plans to provide and how long the job is estimated to take.
Long-Distance and Interstate Moves
Even if you're staying in the same state, you may still technically be planning a long-distance move - though the exact mileage varies by moving company, these are typically moves that are more than 50 to 100 miles long or across state or country lines. In fact, even if you're moving within the same state but you have to go through another state or country first, it's likely considered an interstate move, rather than a local one. That's because the movers are technically transferring items between state lines, which means they'll be responsible for having the correct licensing and insurance in place.
Long-distance moves are much more complicated to plan, typically requiring you to pay numerous extra expenses for everything from shipping items to renting storage space.
Are you making a big move and trying to figure out exactly how much you should plan to spend? Or are you on a tight budget and looking to hire a mover who can keep costs low? Either way, it's important to understand how exactly moving companies charge their customers.
As mentioned above, for local moves, companies will charge based on the number of movers they provide and the amount of time they'll need to spend on the project. Generally, the more rooms in your apartment or house, the more movers and time you can expect to be charged for. The price of long-distance or interstate moves, on the other hand, will be based on the amount of belongings you have - and more specifically the weight of those belongings. The heavier the boxes or items you're shipping across state or country lines, the more expensive your move will be.
Moving costs will vary greatly, depending on where you are. Local moves in a small town in the Midwest will be much less expensive than comparable moves in New York City. For that reason, it's best to do some research about the going rates in your area.
No matter what type of move you're making, you can reach out to prospective moving companies for estimates - this is the best way to determine how expensive your move will be based on where you live and what services you're looking for. Typically, the moving company will send someone to your home who will do a walk through of each room, making note of the furniture, valuables and other belongings in each one. Then, he or she will provide an estimate. The exact amount you pay may, however, be different from the amount declared in the estimate. That's where the type of contract comes in.
Nonbinding vs. Binding Contracts
For any move, a company will ask you to sign a contract. It's crucial to know exactly what type of contract you're signing, though, to understand how much you can expect to pay. In basic terms, there are two types of moving contracts: binding and nonbinding. Binding, as well as binding not-to-exceed, contracts are the most preferable for people hiring movers. These list an estimated price the moving company cannot charge more than. So, even if your local move takes an hour longer or your belongings are heavier than expected for an interstate move, you're still only responsible for paying a fixed amount.
Nonbinding contracts, on the other hand, have no fixed final number. Instead, they list a rate - by the hour or by the pound/kilo - and you're responsible for paying exactly how much your move costs in those terms.
Keep in mind that movers provide a variety of services, many of which you may not require. These can affect how expensive your move will be. For example, a full-service move that includes packing and unpacking will be pricier than a local move that only includes loading the truck, driving it to the new home and unloading it.
For any move, there may be extra costs beyond the typical services offered. If you're asking your movers to transport large, hard-to-move items, like pianos, for instance, you'll likely pay an extra fee. Likewise, if your apartment building doesn't have an elevator or the truck has to be parked far from your home, you may be charged extra. Ask about these potential expenses when signing your contract.
Don't rush through the process of hiring a moving company. Make sure the movers you hire are dependable, reputable and the right fit for your needs.
Look for Reviews and Recommendations
When hiring movers, it's a good idea to both look at reviews online and ask your friends and family members for recommendations. Personal endorsements will go a long way toward helping you determine whether you can expect the company to do a quick and professional job.
Choose Top Candidates
As you're vetting candidates through reviews and recommendations, narrow your selection to three or four top options. Make sure the companies offer the type of move you're looking for, whether it's interstate or local. These three or four companies are who you'll contact for estimates.
Don't Be Afraid to Ask Questions
After receiving estimates, you'll have a better idea which companies are within your budget. However, this isn't the only factor you should use when choosing movers, especially for more complicated jobs. In fact, you may be willing to pay a little more to hire quality movers who can ensure the safety of your belongings. Don't be afraid to call these companies and ask questions.
During the hiring process, you want to make sure of three things: First, that the moving company is reputable and has the proper licensing and insurance. Second, that the movers are dependable, professional and committed to doing the job correctly. Finally, that the estimate provided is binding and that you're aware of any potential excess costs. With these factors in mind, here are some of the most important questions to ask a moving company:
As with any service profession, there are certain moving companies - though they are few and far between - that aren't reputable or that will try to take advantage of you. It's important to be able to recognize a scam if you come across one.
Call the FMCSA
For long-distance or interstate moves, you can easily check that companies have the proper licensing and insurance, which is a clear indication that they're legitimate. All interstate moving companies must be registered with the Federal Motor Carrier Safety Administration, so call 888-368-7238 to confirm the licenses, insurance and credentials of the movers you're considering. The FMCSA can also tell you if any complaints have been filed against a particular moving company.
Check with the American Moving and Storage Association
For both local and long-distance moving companies, AMSA is another good place to check out a company's legitimacy. Moving companies aren't required to be an AMSA member, but the ones that are have committed to the association's rules and regulations, which protect both the companies and the consumers hiring them. If a company isn't an AMSA member, that doesn't mean it isn't reputable, but an AMSA membership is a clear indication of legitimacy.
One of the most common fears people face when moving to a new home is that something they own will be lost or damaged in the process. While no company will be able to guarantee everything arrives safely, there are steps you can take to make damage less likely.
Pack and Transport Your Valuables
If you have items that are emotionally or financially valuable to you, do your best to pack and move them yourself. Keep jewelry, expensive artwork, inherited valuables and even costly electronics in your own car - that way you'll have complete control over their safety at all times.
Choose a Moving Company That Plans Ahead
Moving companies can better keep your belongings safe when the movers plan ahead. What does this mean? Many companies take extra time to measure doorways, halls and stairways to find the safest route in and out of your home. They should also provide furniture blankets, covers and moving pads to keep both your home and your belongings free of scratches or other damage.
Keep the Moving Area Safe
There are some things you can control on moving day and some things you simply can't, such as the weather. If you're moving on a snowy, icy or rainy day, keeping all of your paths, stairways and walkways clear and dry is crucial. This can help protect both the movers and the large items they're carrying to and from the truck.
The subject of tipping is relatively unclear when it comes to movers. However, there is a general rule of thumb that most people in the industry agree on: Tip your movers if they've done a good job and you think a tip is warranted.
Generally, a 5 percent tip is considered appropriate, though some people recommend paying $20 per day, per mover for basic, local moves. However, almost everyone agrees you should first do a quick walk-through of your home to check for any damage to your furniture or belongings and to make sure everything is where you'd like it to be.
If you do decide to give a tip, divide it evenly and give money to each individual, rather than giving the entire sum to the head mover and expecting it to be doled out equally. One type of tip to avoid: alcohol. It's usually illegal for movers to have bottles of alcohol in the truck or van, so tipping a bottle of wine or liquor could get them into trouble.