Virginia Lee Properties
511 N Meadow St, Richmond, VA 23220
My son put a deposit and signed a rental agreement for 1118 Grove Ave. Yes, it is lovely, clean, but - somewhat outdated. I've anticipated to have a hard time getting out of the signed lease, but was VERY pleasantly surprised! Reading about turnover of the staff in reviews on the other sites, I hope that, for the sake of current residents, one staff member will stay there for a long time - property manager Ben Shepherd. I encountered a lot of property managers in my life, most of them keep in mind the interests of landlords only, not giving a second thought to renter's rights, requests, or needs. Not Ben! I can't stress enough how wonderfully courteous, considerate, polite, humble, and very respectful this person is! If I would have to rate this property based on my interaction with ben only, there will be not enough stars. Thank you, Ben, for your understanding and professionalism - from the bottom of my heart.
Unorganized staff, gross lack of communication and information. If this is what I'm to expect from a realtor attempting to sell me an apartment I can't imagine the hell I'd go through being incarcerated in a lease with them. The leasing agent I tried to schedule appointments with stood me up twice only to inform me that the apartment had already been sold... Unprofessional. Craigslist tends to be shady at times, we all know that - and these people are no exemption. Stay very clear of this organization, and use extra caution.
The customer service is horrible. The girl in the office is plain rude, and she hardly cares about your problems. They take forever for any maintenance work (if they ever do it), but when they have to show your apartment to other people, or ask you for a hidden fee, they'll be at your door first thing in the morning. I waited for a year to get my keys changed, but when I mailed my key one day later at the end of my lease, she took part of my deposit even if the key was already in the mail and she had another copy for it.
Overall, their properties are really old, with rat problems, and not even clean. The girl at the office will do anything to take money from you, and it feels like they simply don't care about their customers. You'd be doing yourself a favor if you never call these guys or see their properties.
Trust me, they're not the cheapest in town, and you could have a better service with any other realtor.
11/20/2007Provided by Citysearch -
Virginia Lee Properties management goes the extra step to insure their tenants are kept as safe as possible by contracting with Capital Investigations which provides (among other things) armed security patrols for most of Virginia Lee's properties in the Fan area. The security patrol officers have full arrest authority as decribed in the state code of Virginia and is also on-call to the tenants during nightly patrol hours. Most of what the patrol does is check for trespassers, report on burned out building lights inside & out, report excess amount of trash accumilation inside and outside of building. Just the visible presents of a patrol car and a security officer actively checking the buildings is a deterrent to many a would-be criminal, it also gives the tenants (and the parents of its college age kids living their peace-of-mind) an extra level of security and increases the quality of living to one degree or another. When choosing an apartment community to move into in Richmond's Fan area (where anything can happen at anytime both good & bad) a building that has an active security patrol could very well be the deal breaker and ups the anty for those apartment communities who don't have it.
07/16/2007Provided by Citysearch -
I lived in one of the nicer apartments that have on monument ave. But I have seen some other apartments that they rent which are not that nice. The reason I am reccomending them is because they are not rude, generally stay out of your way. Sometimes maintenance takes a while to get things done, but the manintanence guy is pretty nice, so you have to call him directly and not try to go through the office.