- General Info
- Sears Home Services has local appliance repair technicians in and around Richmond. Call or click to schedule your repair appointment. Ask about same day/next day availability. We come to you! No need to leave your home. Sears Home Services is the leading appliance repair service in the nation. Trusted for generations and proudly serving your neighborhood, our local techs will repair your appliances no matter where you bought them. We repair most major brands, makes, and models of water heaters, washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, cooktops, even riding lawn mowers. We're in your neighborhood, even if a Sears store isn't. Call or visit our website today.
Sears Appliance Repair
Without a doubt, the WORST customer service anywhere. Take DMV, Comcast, Wells Fargo and the US Post Office, combine them and multiply by 10 and you are still no where near the bad customer service here. Local office won't answer the phone, foreign call center is clueless, service trucks aren't well stocked so they never have the part, have to come back in two weeks, problem still not fixed. Repeat process, in my case, three times, still not fixed. All aspects are awful, but specifically, the Richmond Service Manager, Tim. Run, do not walk, away from this company.
The worst customer service period. Sold me the wrong part and for two months gave me the run around. The guy behind the counter told me that they don't pick up the phone if they have customers, and for two months, they haven't picked up my call. Sears has really gone down hill over the years in terms of customer service. Sad.
Phone: (804) 215-0520
Address: 4100 Tomlynn St, Richmond, VA 23230
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