2239 W Broad St, Richmond, VA 23220
WORST cleaning and service experience ever. Especially if something goes wrong with your item. They damaged my dress while dry cleaning and refused to refund it. Bobby, the owner of the place, was screaming on me and shouting to get out...very unprofessional way to deal with problems and clients. I refused to leave until we solve the issue. So the Bobby called the police. Yes, the police. The officer was very nice and offered me to sue the company and definitely change my dry cleaners. I sincerely advice to avoid this place.
They don't honor their own coupons and generally cost too much. I'm actually in a situation where I'd like to get certain items of mine dry cleaned in the Fan area regularly, so I tried out a place I got a coupon for in the mail. Long story short, I didn't get the promised $10 off, and I spent almost $10/item... for them to look about the same as if I had steamed them myself. I never even got a courtesy call when my garments were ready. Guess I'm going back to Bill's Cleaners in Carytown for my dry cleaning. :(
As owner of Premiere Cleaners I'd first like to state that coupons are honored when used under the conditions stated on the coupon. This statement is written directly under the offer. It's not hidden and many people use the coupons. When someone tries to use the coupon at time of order pickup, it is explained that the coupon needs to be used when order is brought in and encouraged to use the coupon the next time. We honor the coupons. Concerning receiving a courtesy call when order is ready it is policy to inform customer when order will be ready and customer may come an pick up order. In the event that an order is not ready by stated time,then the customer is informed of the status of the work and given a new pick up date. this doesn't happen often. We don't call each customer to inform them that the order is complete. Sorry, not enough time in the day to implement this courtesy. Premiere Cleaners is a quality cleaners. All work is handled by experienced personnel and carefully processed. I am sorry that the dissatisfied customer didn't bring any garment they were unsatisfied with back. We will make it right. I really am sorry the customer didn't understand the conditions for using the coupon. If the customer would still like to use the coupon, come back in and let me know. We will take care of it.