National Car RentalAdd to Favorites
1 Richard E Byrd Terminal DrRichmond, VA 23250Map & Directions
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I travel to RIC frequently for work and have tried almost every rental car company there. I was greeted by a Emerson Club rep who was very friendly. He gave me instructions on where to go pick up my car. Originally I had reserved a midsize car, when I went upstairs to check in the lady was very professional and nice. She said they have plenty of midsize cars to choose from but that they would upgrade me to a full size SUV at no additional charge. She let me pick a Ford Explorer, fully loaded, and very clean. I have co complaints about my experience and several of my coworkers also use National as their go-to. I could not have been happier and will go back again!
National Rental Car sent me an email asking for a review, so here it is:
I put our luggage in the first Dodge Charger rented to me, and my wife sat in the front passenger seat, and explained, “Someone has been smoking in this car!” I promptly turned the car back in and exchanged it for another Dodge Charger. This car was the dirtiest I have ever rented from National (I’m an Emerald Club Member). The back window was so dirty, it was distracting every time I looked in the rear view mirror. I thought about washing it myself (the smudges were on the inside), but when one spends $300 to rent a car, one should not be expected to wash windows.