Richmond, VA Magellan Health Services

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1. Magellan Health

11013 W Broad StGlen Allen, VA 23060

(800) 424-4046
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Helpful Reviews 
Bon Secours St. Mary's Hospital
Anita S. rated

Had a procedure done here and received a wrong medical bill for it. Been fighting with the medical billing department for months months, just a bunch of liars and thiefs.

Tucker Psychiatric Pavilion
Ann S. rated

This place was NOT a mental health facility. It was a place to dump a lot of "troubled teens" when their parents couldn't handle their kids doing lame drugs all the time.Like another review said, it's like a jail. I admitted myself and asked to leave and they required a judge to come and just magically determine if I needed it or not just by looking at my sleeping body. Oh no, I'm sleeping in after a long night of mental trauma. I must need to sleep in these stupid beds for 6 days because I'm too mentally challenged to determine what treatment I want to get.Also, one nurse (O.J. Simpson) would insist on calling me by my legal name which IS NOT my real name. It was like a daycare. After a long time sleeping I asked for a snack because I was hungry and one of the nurses said that because I chose to sleep in that now it's a privilege that I get fed. I got a bag of baked lays chips. It was horrifying, the other girls made me feel bad for being a virgin, I wasn't cool because I didn't actually attempt suicide, and the doctor magically claimed that I was a control freak for refusing to talk to my mother.I'm traumatized and I recommend to NEVER EVER go to a mental ward. You won't get help no matter how much you paint and line up for your drugs. It made me worse. Us girls played a game where we had to think of all the ways we could kill ourselves in these "suicide-proof" places.Apparently girls can't sit with boys. Sexism at its finest. NEVER GO. EVER.

At Home Care Staffing
Chris T. rated

Ive worked for this agency and ever since Dallas left it all went to hell from there..some weeks i didnt get paid because of medicaid changing rules which i dont know about anyone else but i wasnt notified but want you to come to work i guess on air since you dont get paid. They front staff is rude and they have animals walking around like its a zoo. I suggest only if you desperate to work and want to be disrespected you should apply here.

Bon Secours St. Mary's Hospital
Rose marie S. rated

What a horrible place! I was LIED to from the nurse and the doctor after they gave me the wrong medication and I almost died. Terrible people. I again was LIED to by the hospital administrator and the chief medical officer. I'm telling you, stay away while you still can! This is one dark, scary place! You can put up a cross and pretend to be a Christian place but that is another lie and I hope this place gets shut down!

At Home Care Staffing
Jack T. rated

This is just a STAFFING agency. They do not have a facility to rate, if they did I am sure it would be rated a 1 star. They get a 1 star because a zero option isn't available. They do not care about the customer, as long as it is STAFFED so they can get their money. No staff means no money for the agency so they bother you to add more time even after making it clear many times you dont! They try as hard as possible to get those Medicaid/Medicare dollars and it is sickening!During my grandparent's (to save space I will just type GP ) time with this company she has had too many aides to count. One wanted to bargain with her on what she could and couldn't do because she was just too overweight to do her job, the same aide that showed up late (running late must be taught in the training manual as they ALL are always late) EVERY DAY with her Extra Large fast food meal she ate at my GP table.The other aides would always want to leave early but want my GP to sign off saying they did work they didn't do and worked hours they didn't. Another aide showed up with her gangster friend who tried to sell me marijuana and was mad when I wouldn't buy him beer when he was 19. The aide didn't even stop him!I live with my GP part-time so I have seen these "aides" pull many things. I will list just a few: taking personal phonecalls (arguing with their boyfriend over child support or god only knows what else) that lasted an hour, have to leave just to run a "quick personal errand" that had the aide gone over 4 hours on multiple times while the government foots the bill (what if my GP was alone and needed medical help?!?), "accidentally" buying personal items at the store out of my GP's money and would have got away if I had not been there. These are stories from multiple aides. There are more, like expecting my GP to help bring in heavy groceries even though she has had many back surgeries but there is a limit to how long you can make these entries. Stay away from this company!

Tucker Psychiatric Pavilion
Anon M. rated

I was raped by one of the nurses here about three years ago. I was in there for less than two days and we had to get some woman to come in and take me out against medical advice because I was so drugged I could barely walk and I was miserable and neglected there. A nurse made me throw away my breakfast because I touched a sugar packet on my tray and apparently we aren't supposed to have those. (I have a blood disorder too, so not eating made me sick.) they would lie to my mother when she called (and I was sitting right there) that I was in therapy and couldn't talk while I screamed for her right next to them. The toilets have half-doors and absolutely no privacy-your roommate can literally watch you defecate and urinate. Once, a nurse walked in the bathroom to see me use it.They didn't even evaluate me before they started drugging me. I got meds that caused me to become extremely ill. The furniture has obscenities scratched into it. I now have PTSD because of this awful place.

Hand 'n Heart
stacyrn2b rated

PHONE US 804-819-1755great home health care service for a senior parent. I feel good knowing they have everything under control.

At Home Care Staffing
Teresa B. rated

This Agency was a nightmare to deal with! They were not professional at all! I would have given them a zero, but it didn't give me that option!On November 13th my mother was released from the hospital. At Home Care Staffing was contacted prior to her release by her Case Worker from the hospital, to have something set up and in place when she was released. On November 16th the agency sent out a RN to do an assessment. We were to be contacted that day or the following day to let us know when our care provider would start. The next day when they didn't call, we called them to see when the caretaker would be starting. We were told they did not have one available and they were still in the process of finding us one. Everyday we had to call to check on the status, only to be told over and over again they still did not have anyone available. His should have been imformed to the case worker before she was released from the hospital! But, I guess its not their problem!We were only looking for someone for 5 hours a day Monday through Friday.On November 19th I had no choice but to seek out another Agency as we had waited long enough and used all our resources up with having friends watch my mom and us missing work, thinking the whole time they would provide us with a caretaker. When I asked them to fax over the information needed for the new Agency to proceed we were told that a 225 form was never opened!!! I'm not sure if she was being treated that way because she is on Medicaid, I'm sure a private insurance company or a person paying out of pocket for private duty care would have been treated differently. Poor customer service and not professional at all!!!

Tucker Psychiatric Pavilion
Francesco M. rated

My family is having to deal with Tucker's Pavillion presently. As a visitor to the facility, I am appalled by both conditions and the general state of the staff. With few exceptions, the staff reflects a lack of responsibility in dealing with patients on an individual level. True, this isn't a "snake pit" in the sense of the classic movie. With all of the modern conveniences, it appears to be more of an upholstered snake pit. Unfortunately, I am not able to give it my true rating (NO Stars) so I must give it a single star....reluctantly.

Tucker Psychiatric Pavilion
Crystal N. rated

Completely and utterly disappointed with this facility! I had an appt at 3:45 pm, wasn't called back until almost 5pm, with no apology or explanation from the doctor. He NEVER introduced himself to me, and once in his office, I had to wait 10 more minutes for him to fill out paperwork for the previous patient! He spent all of 10 minutes talking to me, and then basically told me there was nothing wrong with me, and that I'm fat. I was humiliated. I went in expecting to come out feeling better, but instead got in my car and cried most of the way home. I will NEVER step foot into this joke of a psychiatry's office again.