Today I called Pearls Cupcake Shoppe as a call back to make an appointment/consultation, last week I had spoken with the owner on the phone and went over some basic details about my wedding. When I called back today, another staff member answered, I told her we were looking for a two-tier cake due to the fact that our caterer is having small desserts (mini cheesecakes), I was then told that they could do my cake, but with NO contract, NO delivery, NO tasting. I was also told "A smaller cake just isn't worth our effort", GLAD to know my wedding is a waste of your time, and even if they were willing to do all of that listed above, I wouln't sign with them dude to the way she represented the company. Very sad that because my cake is smaller than others, they can't offer me peice of mind with a contract, delivery and set-up, or to even test what my cake would taste like on the big day???? Very disappointing.
Horrible customer service but good flavor. I spent quite a bit of time and money for a personalized cake topper to add a personal touch to our reception. Graham made the decision to leave my cake topper in his bakery during my wedding and reception due to a comment from the florist. Following the wedding, I called Graham to discuss the issues with my cake and cake topper. I was astonished at the horrendous level of customer service that I have received. Graham refuses to acknowledge any wrongdoing with my cake and instead provides excuses that place blame on the florist. I do not like the way he has handled the situation following my wedding. I do not agree with the way he has spoken to me or conducted himself. He quite literally told me that he made the decision to leave the topper at the bakery because he did not want to bother me with a call before the wedding. That was not his decision to make. At the very least he could've brought the topper to the venue so the issue could quickly be fixed, but he didn't. His decision took away a special piece of my reception away from me. I can never get that moment back, and there is no way to re-purpose a cake topper that was not even at my wedding. However, Graham does not seem to care nor show compassion for the affect of his decisions. Proceed with caution when looking at Cakes by Graham, and NEVER take your cake topper there before the wedding.
The girl at the counter, I forgot her name (sory!), is very accommodating and always gives a warm smile to customers. It really helps a lot with their business.
I love this quaint spot. Reminds me of old times. Sandwiches handmade, the potato salad so good you could lick the bowl.mm good! Lunches are boxed up and tied with care. You gotta try them.