I travel to RIC frequently for work and have tried almost every rental car company there. I was greeted by a Emerson Club rep who was very friendly. He gave me instructions on where to go pick up my car. Originally I had reserved a midsize car, when I went upstairs to check in the lady was very professional and nice. She said they have plenty of midsize cars to choose from but that they would upgrade me to a full size SUV at no additional charge. She let me pick a Ford Explorer, fully loaded, and very clean. I have co complaints about my experience and several of my coworkers also use National as their go-to. I could not have been happier and will go back again!
National Rental Car sent me an email asking for a review, so here it is:I put our luggage in the first Dodge Charger rented to me, and my wife sat in the front passenger seat, and explained, “Someone has been smoking in this car!” I promptly turned the car back in and exchanged it for another Dodge Charger. This car was the dirtiest I have ever rented from National (I’m an Emerald Club Member). The back window was so dirty, it was distracting every time I looked in the rear view mirror. I thought about washing it myself (the smudges were on the inside), but when one spends $300 to rent a car, one should not be expected to wash windows.
Always excellent service at this location. My family are regular renters and have always been treated above the level of satisfaction. Every vehicle that we have rented has been satisfactory and they have not hesitated to upgrade when our selections are not available. Sometimes the staff at the registration desk has been a little too nosey and asked extremely personal information that has nothing to do with the registration & have made us wait while they finish their lunch or clean up their mess but the upstairs staff has been excellent.
We only pick Alamo for our rental needs.. the prices are low.. the cars are great and are exactly what we need and we never have to wait long to get processed to get our car. When we return and are as tired as can be.. they are quick to get us out of there so we can get home. They are understanding and very nice people. And if something goes wrong they are the only people that are so very apologetic about everything. I wont go with any other rental company but Alamo.
My preferred rental company is Enterprise, however my recent rental in Richmond was less than satisfactory. The van reeked of cigarette smoke and the interior was dirty. There were children's crayons between the seats and debris on much of the floor.
The last rental I got with Alamo was a great experience. I rent with them quite often. I wanted a particular car and they didn't have it so they provided me a free upgrade and I was very pleased. Thanks Alamo!
Small airport issues. Lack of selection. No Emerald aisle. Staff was friendly, but a tad distracted. Airport probably too small to do it "right". The main gripe I would have would be car selection.
Busy day, but got my car quickly and the selection was good. No emerald isle at this airport. Rental cars are very close to the terminal, so short walk.
I rent cars on a regular basis and I have never had any issues with the Enterprise location at the Richmond airport. I always use Enterprise.
I always rent a car from enterprise. They have great customer service, great cars, and if i ever need another day all i do is call them...