Worst company for shipping! Please don’t use this company at all!!! Rude driver, rude dispatcher, rude operator. Just please shut down or fire all of your employees and change them to a better ones. Those who knows costumer service! I never heard a shipping company whole deliver your shipment outside your business property knowing that you’re just right there! I asked him if he can put it inside and he said no! He doesn’t even want me to inspect it for damages because he said he doesn’t have enough time. Please do not use this company!
We ordered an electric clothes dryer through the Home Depot website for home delivery. The dryer was delivered without crucial parts, including the vent and the power cord, so the delivery people were unable to install it. I immediately called the customer service line to fix this. I spent an hour on the phone, was transferred to three different people, and had to explain my problem again each time. I was finally assured that the delivery firm had made a mistake and that they would be in touch again shortly to fix it. I waited until the end of the day and heard nothing.Today, my wife spent another two hours on the phone, again explaining the problem to several different people. On several attempts, the phone rang and rang without any answer. She was finally told that we had to pay another $30 before an installation could be scheduled --- and that even then it would take another week!So far, the response has been uniformly incompetent and unsympathetic --- and a huge waste of time. We're still waiting to get our dryer hooked up.
This is the worst delivery company I have ever encountered. I bought a refrigerator and dishwasher through Home Depot, who unfortunately uses this delivery company. Mid Inc has been to our house four times and have yet to get the delivery correct. The first time the refrigerator was badly dented and they informed me that they couldn't install the dishwasher as promised. The second time, they brought the fridge but the ice maker didn't work. They also forgot the dishwasher. The third time they were scheduled to fix the ice maker and deliver the dishwasher, they just didn't show up. The fourth time, they informed me they couldn't disconnect my old dishwasher as promised. When they pulled the fridge out to check the ice maker, they didn't unplug the appliance. They ripped the cord and broke off the plug. I took time off from work for each failed attempt. I strongly suggest avoiding buying anything that is to be delivered by Mid Inc.
Returning home from nearly a decade of teaching international business strategies and tactics overseas, I don't even know how BEX Logistics is still operating. The experience from the end-user's standpoint was most unpleasant for me. The day of the appointment to deliver, they called to cancel, claiming truck difficulties: fine. With the appointment resent for the next day, they no-called/no-showed the 4 hour window they had to show up in, then called half an hour later to tell me they were going to be an hour (too little, too...) late. Then, the receptionist tried to tack on re-delivery charges for a delivery that was never attempted in the 4 hours they set!Worst receptionist/dispatcher I've ever encountered out of Columbus; an upper-aged dinosaur with no place in a modern business setting. Brings her personal issues into the workplace and fiddles with the customer's scheduling to actually create inconveniences, totaling 12 hours of lost work here.Allow this company to die.