I have used this company before (within the last 10 years) and had a pretty good experience so I went back to them when I needed a small bathroom vinyl floor replaced. The salesperson was professional and followed up with me. The reason I am writing this BAD review is because I took a picture of a piece of moulding they installed, that had "popped" up. The installers did not glue it properly, and did not clean the area enough for the glue to keep the piece of moulding in place. I called them on the phone asking for a small discount or for them to come fix it and I texted them a picture of what I was talking about. The manager said she would not give a discount, but would come look at it. At this point I am thinking to myself "so they want to send someone out, waste an hour of their time, make ME waste an hour of MY time---when they should have just taken $50.00 off the bill." But NO, someone came out, and then told me that they were not responsible. As we left the house I told the owner/manager that she lost a repeat customer over $50.00, and an attitude of "blame the customer". Two hours later the owner Kim called me and demanded payment. I paid them and I'm DONE with Jeters.
13700 Village Mill DrMidlothian, VA 23114
From Business: Scott Carpet One Floor & Home is a locally-owned flooring store in Midlothian, VA offering a wide selection of carpet, hardwood, vinyl and tile floors. Our expert…
Awful customer service. Deborah does not need to answer the phone or interact with customers. One month later, I am still waiting for my place of business to be completed!
They did a great job and very professional