I dropped off my taxes to be processed and was told it would be given to Lynda Williams, the vice-president. After nine days, I had not heard from anyone at Tax-Wise. I called to inquire about the status. I was told staff would give a message to Lynda. Another week passed and my call was not returned. I called again and left a message for Lynda. I was again told staff would give the message to her. I called again toward the end of the same day. Staff told me Lynda would return my call by the end of the same day. When I did not hear from her by the end of the NEXT business day, I picked up my information and took it somewhere else. Poor customer service. Go somewhere else!
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