I enjoyed my time here at Vision Works. They have a variety of glasses here, excellent service, and wonderful employees. I will always use Vision Works for an optometry!
Everyone else there was very pleasant. Doctors and all.... I voted it so low because one of the managers (I think she’s a manager) literally smells SO BAD. I don’t think she wears deodorant and it made me gag. Super unprofessional to be in charge of staff and work in a what should be a more than usual professional atmosphere and smell like you haven’t bathed. Was really grossed out.
Horrible experience and please don't waste your time or money here. The waits are overly excessive 3+ hours last visit and 2+ hours this visit and still waiting to speak with someone else about sending off lenses. Shame on me for coming back for the 2nd visit but the last visit was the 1st time I'd been here and I'm already vested in the pair of glasses I bought from them. The reason I'm back for a 2nd visit is bc the prescription they gave last visit was so messed up I couldn't even wear them. Called earlier today to re-schedule and they put me on hold until I finally hung up (over 5min) and drove here. Lady beside just complained about the lack of help at the lense fitting station where I sit now. I've never written a review good or bad in my life and this is my last visit to this business.
Consistantly an hour or more behind schedule. Doctor didn't even show up until 9:45 when they open at 9. Staff up front is short with you and doesn't always know what they are doing.
Best place to shop for affordable eyewear. Staff members are professional. Brittany helped us decide on what type of glasses that would fit our appearances. She was very helpful and professional. Glad to see that at visionworks. Don't mind these other reviews. This place is a good place to go for your family. Everything & everyone has problems but we work it out and we move on. Nothing lasts nor do they keep you from living your life. He didn't say life would be easy. Go see these ladies/gents and experience a great atmosphere. Get your eyewear on point!!!
My overall experience was fantastic. I was helped right when I walked through the door by Caitlin, who helped me find the perfect pair of glasses to complement my face.
Best eye doctor in Richmond
Very poor customer service...I have been told twice what their operating hours are and once I arrived an hour prior to closing and they were not there, today I arrived three minutes before the last "walk in" was accepted and the door was locked and I was turned away. And, I don't think they care if you come or not.
called on the spur of the moment with a hair emergency lol (had just gotten a bad perm at another salon) Wonda saw me that day and gave me a cut that was wonderful without having to cut it all off and showed me how to style it...she is a miracle worker....will never go anywhere else