Had to wait 6 weeks for an appointment to update roseaca creams. 2-3 hr wait when I arrived for my appointment. Most waiting were elderly and or with other significant health issues. Waited almost an hour before I was called to the "window" to be checked in. Staff demanded payment of balance not paid by insurance. Offered my discover card which they would not take. Told me to 1) write a check (didn't have any with me) 2) pay cash (did not have that much on me) or 3) leave right then and go to the bank to get the money (apparently there was enough time to do that and return before my appointment which was going to be at least another hour). All, in front of an office full of patients. While Dr Knuckles seemed capable at my first appointment (for which I waited an hour or more), I was rushed in and out in less than 10 min,with no effort to be sure I understood everything I was being told. I will not return.
Dr. Knuckles is the rudest doctor I have ever spoken to. My wife visited her office and when we received the bill we asked if we could set up a payment plan. Dr. Knuckles responded by implying we were bums and telling me that "she wasn't running a charity." Her tone and words were so bad she actually made my wife cry. All because we simply asked about a payment plan. I'd recommend to everyone that you go to a different doctor as this one is severely lacking in compassion and decency.
Great doctors. My husband has been numerous times and has had nothing but the best of care. They are always kind and helpful. He has had several cancerous spots removed and they have always done a wonderful job. I would recommend to anyone. I recommended them to my mother when she needed care and she has also been a patient for sometime now.
I've went to Dr. knuckles once and I don't know if I would be back. The visit itself wasn't terrible it was the payment options that I had a problem with. My insurance doesn't have a copay instead they bill the insurance and I as the insurance holder pays what insurance doesn't cover. Their office wouldn't accept that and required that the total for the visit be paid for that day regardless of what my insurance said. When I went to pay I choose to write a check and once again I was denied simply because my check number wasn't high enough not that I didn't have the money my debit card ran no problem. Apparently they have a policy that you can't pay with a check unless your check number is above a certain number. When the office finally sent my claim thru to the insurance I ended up with over 1/2 of the bill reimbursed to me with a check from the doctors office. In the end I received my money back but it was such a hassle that I don't know if I would ever go to that office again.
NEVER go here to see a doctor. The doctor here was by far the absolute worst human being I have ever met in my life. She was flat out and incredibley rude to my sister when she went here. Thank you for ruining a child's self esteem.
I went with my daughter and there was a balance pending with the insurance. They wanted payment for that and the other office visit upfront. I offered to make a payment and they would not accept it. I even asked if they would refill her prescription and they refused. My daughter was upset because she was out and worried about her acne getting worse. Rude and uncaring. Stay away from this doctor.
Inflated billing practices and aggressive billing tactics for any balance owed after insurance pays. ZERO option for a payment plan. Bills for "multiple procedures" if removing more than one mole per appointment. Long wait times in the office, I was seen 2 hours after my scheduled appointment time and then rushed back out once I was finally taken back.