Was lied to when I came to TMobile told I was given a credit on my account for my phones that I brought over with me the also was told I would be getting 2 cards with each having over $400 to pay my phones off . I was in shock when I got my cards and they both were under $200 called the store and they would not let me talk to the kid I worked with when I was in there so I called the online number and they tell me the credit is for the reimbursement for my phones even though I was told different in the store . It is wrong to lie to people TMobile to get them to join your company maybe you should teach your workers how to tell up front how stuff works so there's no surprise. Worst company ever don't recommend! FYI now I'm stuck with 2 cell bills !!!!!
I was told an i5 charger would fit the new i6 phone I bought. When I went back to tell them it would not work the rep said it was an Apple issue and walked away from me leaving me standing at the counter. Finally I just left after all the reps walked around me. At the time there was only 2 other customers there. Rest of the reps were standing around talking to each other. Guess the figured I was not worth their time
I came to this location to pay my bill and ended up buying a new phone with 3 accessories, they sales rep Yenny she was great!! lots of help and got me hooked all the way up, THANKS