61 Squire Rd, Revere, MA 02151
|Mon - Sun:|
Fax: (781) 284-8382
Sozio Sales Showrooms
Sozio Major Appliances
Chuck Sozio is snake oil salesman ! He will lie to your face about his furniture then when the stuff falls apart he blames his old age ! Says he doesnt understand ! Stay far away from this place if you are looking for quality. When you go in the employees play stupid , and you need to speak with the owner. He's in his 90s and hardly comes in. I presume thats there way if passing off second rate product !!! The complaint department leaves alot to be desired !! Consumer beware!
I ordered four chairs for my grandparents on November 23, 2013. When I went in, they told me 4-6 weeks so it was a possibility I could have them for Christmas, however it was not guaranteed. I understood I was cutting it close but the possibility of them coming a week late wasn’t too big of a problem. I made a 50% deposit on the order and left. After Christmas came and went, I called to check on my order. They told me that chairs are actually 6-8 weeks, not 4-6 (which would have made Christmas impossible). Then they told me Mr. Sozio is the only one who can look up these types of orders and he would call me back. I called four MORE times for the next month, asking for updates and I NEVER received a call back. Finally, I went into the store and they gave me the same runaround. The woman who helped me got my paperwork and accidentally let it slip that the order date was December 12th, over TWO WEEKS AFTER I ORDERED MY CHAIRS. They forgot to place my order, and realized two weeks later, so they placed the order and had it rushed. They called me late-February, after 11 weeks to let me know the chairs were in. I went in with my father to pick them up, and we wanted to take them out of the box to see them but they told us not to so that they didn’t get damaged on the ride home. We opened them once we got home, and they were the WRONG chairs. The ONLY thing that was correct on them was the color. The type of leg, design and size were all COMPLETELY wrong. Since these were a gift for my grandparents, and they had waited for their Christmas present for over two months AFTER Christmas, I gave them to them anyway. I went back into the store to let them know they were wrong, and they woman took my information and told me she would have Mr. Sozio call me, which AGAIN, he did not. After 13 weeks since I placed my order, I received a call from “Marty” who told me he would order the correct ones, and exchange them. At this point, I had enough of dealing with them. I only wanted a partial credit, not more chairs. I asked for a credit and he told me that it wasn’t their fault, because sometimes it takes longer. I told him they were ordered TWO weeks after I placed my order and he completely ignored me. He told me he would talk to Mr. Sozio and call me back. This time, I was called me back within 10 minutes and told me it was either a return or nothing. After completely ignoring my attempts to get an update for 11 weeks, they were STILL completely avoiding helping me at all.
They have the absolute WORST customer service I have ever experienced and I will NEVER buy anything from the Sozio name ever again.
05/01/2009Provided by Citysearch -
I was planning to outfit my kitchen with a full complement of appliances. I decided that I wanted some of the higher end GE stainless and began my research. I went to many of the local dealers and chains from sears to yale and sozio. I got price qoutes from each and then went online. The prices online were significantly lower then at the storefronts.
Sozio was the only local store that was willing to match the online stores and meet my needs. The sales staff was helpful and had a lot of information about the products as well as being willing to share their personal opinions.
I walked away from the experience happy that I was able to keep my business local while getting a good deal. My appliances were available for delivery early and delivered when i expected them. This was a good experience for me and I would recommend them to anyone.