Lousy customer relations. We purchased a loft home. While it was in escrow we paid 1800 at consign furniture for Natuzzi couch and two chairs. We also laid away an unusual coffee table for 250.00 and a hope chest for 120.00 at Recycled Furniture. We put down 125.00. We all agreed that it would be delivered in early August after close of escrow. Storage was no charge for the first 30 days. When Consign delivered the couch, they found out it would not make the turn in the staircase. Due to the architecture it just wasn't going up the stairs. It was too long. Although the receipt says no returns or exchanges, they understood that I hadn't had access to measure and honestly it hasn't occurred to me. There had been a couch in it before we bought it. But they took the furniture back and gave me a credit to get more. Which I did. But the new furniture wasn't going to work with the coffee table coming from Recycled Furniture. I called Recycled Furniture and explained and asked if we could switch out for a different coffee table when we came in to pay them off. They said no if we didn't want it we would forfeit the down payment on the entire order. We still wanted the hope chest, but not enough to pay another 300+ to get it along with a coffee table we couldn't use. My parents needed to purchase a hutch as well. But rather than allow us to complete the order, by either switching out for a new coffee table and getting the same amount of money or more depending on the cost of the new table, since the hope chest was already paid for, and also getting the money for the hutch my parents wanted. They said their policy is no returns, complained about the "almost one month" of storage, and elected to keep our 125.00, and return the items to their floor stock.
This was the BEST moving experience that I have ever encountered!!! My crew consisted of James, Roberto and Tracy - they were all very professional…
This place is horrible. Sold items and had to wait months for my money. When I had to ask again and again. Went in again to ask and was verbally assaulted by the owner Allen. He yelled and slammed his fist on the counter. The young man had to step in to keep him from assaulting me. This place is a joke. Left very upset. The kid did give me cash to try and rectify but have NEVER been so upset.