Worst experience I've ever had as a customer. Refused to help me for no good reason. Said they were closed, but opened up the shop to help me, but then decided to not.Had to sit and watch my friends go snowboarding because I couldn't get a rental from them. So ridiculous.
Allen takes the time to do the job right, and he fonds other issues.
Because Allen is detail oriented, he catches bike issues before they are issues. I have grown to trust his judgement 100%. Montie Milner
Took a dive on my bike and had a bent rim and broken post and saddle. Brought the bike in just before closing time and they received it after rushing me out the door. That was fine, glad to at least get it in there for service. Was told that the rim replacement would be about $60. Sounded fine to me. I called them up the next business day that they are open to see if they had taken a look at it yet. They had not, but told me they would give me a call back. I missed their call which was about an hour later and called them back an hour after that. I talked to the owner Steve on the phone. He said, "The bike is ready and it will be $133." I was quite surprised. I said "The last time I talked to someone they said they would call me back with a quote". AND HERE IS WHERE I WAS FLOORED. THE OWNER, STEVE, SAID "WELL, IF YOU DON'T LIKE IT WE CAN TAKE ALL THE NEW PARTS OFF FOR YOU, AND PUT YOUR OLD BROKEN PARTS BACK ON, NO PROBLEM." WTF? Who says something like that to a customer? You know, I was happy that they had gotten the work done. But I wanted to know what my options were for the rim and saddle since there is a lot of different ways to go with rims and saddles. But the decisions were made for me and at no point was I ever consulted about the replacements.When I went in to pick up the bike I decided to tell them I was not happy with what was said. Their answer "Well, I don't think there is anything we can say now to make it better." Really? They had a chance to make it right. I NEVER EVER RECEIVED AN APOLOGY. Actually, that's all I really wanted. I would have liked to hear "Sorry, we were far too proactive in fixing your bike and did not consult with you at all. What can we do to make this right for you?" BUT THAT WAS NEVER SAID. ALL I GOT WAS A COCKY ARROGANT ATTITUDE. I am quite shocked too. I read all the reviews and never has anyone left a bad one. I just calls them as I sees them. I won't be back. Lots of choices for bike shops in Reno.
already had a bike stolen this year. hope this lock does its job. thanks guys.
first time to the bike shop. but not my last. thanks guys.
Rich and his staff have always been more than fair to us and everyone we've sent. They're knowledge, friendly and sincerely care about their customers and the biking community.