They are always pleasant and professional.
When I had no one and no where to turn the Shakespeare Society helped me be able to put my kitty to rest. She was very ill and I had no money to put her down but the Shakespeare Society came to my rescue! THANK YOU with all my heart!
I remember when this store first opened. It was very clean and well organized. the employees were nice and friendly. I moved away from Reno for a few years, and when I moved back, I was shocked to see the store is now nothing more than a total junk store. It is dirty and disorganized. They just slap the merchandise on the shelves, and the clothes on the racks. And GW decided they need to sell some new junky merchandise along with the donated items. There are no rest rooms, so some have urinated in the dressing rooms at times. They now have one side of the dressing rooms entirely closed off. And for some reason they are no longer able to keep employees. I often see the really reliable, hard working employees quit, and the rest spend more time visiting among themselves or with customers than working. And to top it off, they have increased their prices considerably. Someone told me that once Sacramento took over as the supervisor, the store has rapidly gone down hill. There is another thrift store across the parking lot, and it is well lit, the dressing rooms are maintained, they have rest rooms, and the merchandise is well organized. GW could take a few lessons from them. GW used to be my favorite store, but now I find I spend more of my money elsewhere, even if the prices are sometimes higher. I have a background in retail, so maybe I notice these things more than others might, but I find it pretty sad to see a great store go down hill like this, and good managers being let go or quitting because of upper management who apparently do not have a clue. I do not know any of the employees or managers or former managers personally, but have simply observed things since I am a regular shopper and go there at least twice a week, and spend a lot of money in thrift stores. I believe in purchasing as much as possible second hand rather than new.
Some items are a bit too pricey for this thrift store that isn't the best. I would rather go to the Goodwill down the street, pay cheaper prices for better items.
This place is not what they represent on their website!! It claims they are trying to help the needy and yet they refuse my practically new (moving & no longer need it) mattress because it does not have a matching box spring!?!! All I have to say is WOW, that is truly sad. Our society is really out of control. There are people out there that need help & this place is refusing donations because of a petty reason--a luxury add-on, if you will. If I were without a bed and using the floor to sleep, I'm sure I wouldn't worry about a box spring! Yet, now I will end up throwing away this perfectly good mattress instead of letting someone who truly needs it use it. Thanks, St. Vincent. Sad, very sad. Not to mention filling up our landfills with more usable items because a charity refuses a practical item without the luxury part! I'm so disappointed in this "charity".
I am sorely disappointed with The Friends of MS. For years my family has donated to The Friends of MS, my grandma on my dad's side passed away when I was young, from MS. I remember doing the read-a-thons for MS when I was young, and you could say that MS shaped where I wanted to make charitable donations, because I lost my grandma to MS. So why am I disappointed? The last 2 times I've set up donation pick ups, the items were not picked up. The first time, my items sat out in the rain, the second, one of the items was stolen by some passerby. The most offensive and disappointing part was today when they called again to ask about if we had anything, I said no we didn't, and I explained that the last 2 times we'd scheduled pickups, the items hadn't been picked up. All the woman said was "oh", So I said we'd probably be passing on donating for a while, to that, her response was to hang up on me. Brilliant. I've had several relatives who've died from cancer. I think it's time to stop shopping at savers, and time to give my donations to the American Cancer Society. I've spent at least 30 years giving to the hope of finding a cure for MS. I've done enough. I'm sickened by the lack of common courtesy, and concern from this organization. You've gone downhill Friends of MS. It's sad, and disappointing, I don't know how to feel about the work you're "doing" now. How can I trust that you're doing the right thing, when you can't even apologize or do right by the very people providing your items that earn the money to fund the finding of the cure? I've completely lost faith in you now. It's my turn to hang up abruptly on you.. I'm done with your organization.
Would have to say. Bring a bigger cart, they have what your looking for. The pricing is great and the selection is huge.