The staff and doctors where all terrific! I was just a walk-in for an infected foot and was seen right away. All my questions where answered and everything concerning my situation and care was explained to me with great respect. I am so grateful for their team. Very comfortable atmosphere and welcoming staff. I'd give 10 stars if I could!
St. Mary's USED TO BE wonderful. Not any more since they have been taken over by a purely for profit group.I went ti the Urgent Care facility with a sick child, because we needed, well, care urgently. They said that since we had no insurance they wouldn't even see us without a cash deposit of $200. I asked if that amount was the actual cost. "No", they said, just a "deposit". I offered my credit card as security pending the examination. 45 minutes later a doctor did the exam. On exiting, I went to pay and was told that I had already been charged $200 even though the actual cost was less than that: $146. The receptionist said that they'd send me the overcharge difference "In about two weeks". I objected and asked for a receipt for services rendered, and the receptionist told me they "Didn't give receipts"; I insisted, saying that was not standard business practice. She said that if I really wanted one, I'd have to wait (with my sick child) until the end of the day when the doctor was finished seeing all her other patients, and get one directly from her. More than two months later, I still have not received the overcharge/payment they took from me. If this is not outright illegal, it's certainly unethical and discriminatory. Don't believe the nonsense below where they describe themselves as "committed" to patient welfare. They shouldn't even be called "Urgent" much less "Care" -- except about profiteering any way they can.
What a great staff.. They took care of me and figure out that I had had a heart attach! If it was t for them I wouldn't be here!
I am very disappointed about what happened to me and my child yesterday. I arrived with my sick son at 7:33 PM, three minutes after they stopped taking patients and they sent us away. Even though the schedule said they were open until 8, very cruely they told us to come back the next morning.
This is the worst medical facility! Do not waste your time here. Wait times are 1 hour in the waiting room, and 45 minutes in the exam room.You do not see a doctor, you see Physician assistants that are as green as they come.2 examples. My wife had an infected thumb and the doctor applied a topical lidocane instead of injecting lidocane before jamming a exacto blade into her swollen thumb. The topical lidocane does nothing and she should have been injected. I had to listen to my wife scream while she was undergoing this.2nd example. I brought my daughter in with an obvious case of ring worm and the PA had to go refer to his "fungus book" before prescribing an over the counter athletes foot creme. He never took a sample of the fungus to examine and prescribe a prescription medicine.Stay away fro m this place. Zero stars
We waited for 40 minutes for them to print out some papers for us on head injuries. For them to forget something and us to wait longer
Loved the Staff so loving and knowledgeable. Dr. Candy was amazing so helpful sweet and caring! A big thank you to RENOWN Urgent Care North Hills :) I couldn't breath and felt scared I left feeling better and comfortable that the medication she gave me would help.