Not only have I told my best friend about this place, I have told evryone I know ( and some I don't even know- who have asked where I get my tires from in this area...Fernley, Nevada) about the GREAT CUSTOMER SERVICE, PRODUCTS AND FREE ADDITIONAL ADVICE that American Tire Pros have provided me. I have spent a small fortune there and am proud, relieved and I difinately feel a great sense of security transporting my family on their products and with their services. I have purchased 2 sets of tires (4 each) for two differnet vehicles, my wife's 2006 Potaic G6 and my1993-4 Toyota 4-Runner 4X4. I don't compromise quality/utility. American Tire Pros provide options for all consumers- don't be an uneducated consumer. Check prices vs. quality and warraty and ask what you can expect from their services and when. They will tell you! They always try to go out of their way to accomodate the customers needs, but be frank. My income level is low to middle class - 35K/yr and I have been convienced (after grilling them for justifications) to spend more based on their expert knowledge combined with what my habits and intended use would be. While I wrote this, I spent over 10 minutes on hold and didn't care, because I knew I would be taken care of. If you are impatient, want a deal on cheap on cheap crap or want something for nothing- go somewhere else! If you have integrity and can deal with the fact that customer service is what you make of it then take your business to these folks- they will treat you right. (Just to inform; my first experience there was buying 4 tires and waiting for about 5 hours to have the work done. I did not have an appointment. I saw that they "fit" me in anyway and dealt with it with my then 2 year old daughter. I did not have a pleasant experience due to the wait, but I was taken care of none the less. And it paid off as I have been there for another set of tires, an alignment and I am currently scheduling a brake job for tomorrow.
25. A1 Transmission
These people are A$$HOLES...i brought my car there because my automatic transmission "jumps" when going from first to second, and then second to thi…
I made an appointment to drop off my vehicle on a Thursday morning and I was told I had to drop it off between 7:30a and 8:00am. When I got there they told me that they wouldn't even be able to let me know what was wrong with my vehicle and give me an estimate until Monday. It's frustrating that I had to go out of my way to get my vehicle there at a certain time and that no one was up front about the time frame for an estimate. If I made an appointment for Thursday, why is my car sitting there until Monday? I will be finding some place else that knows the meaning of "appointment".
On 4/29/2011 we took our vehicle in for several different services. We were very pleased with the professionalism of the staff and the excellent service we received. We paid a lot less than the Honda dealership would have charged us. They did everything they could to improve our gas mileage including inflating our tires with nitrogen. Andy the store manager followed up with us the next day to make sure all the services were adequate and that there were no problems. We also bought tires three years ago they have 50,000 miles and still have a lot of tread left
I went into Reno Dodge because they had sent me a postcard telling me to call about my car. When I did i was told that because of the Cash for Clunkers government program, used car prices are through the roof. I was sceptacle but went and met with a sales manager and they gave me way more money for my trade than I could have ever expected. I was able to purchase a brand new truck for the same payments as my old one and only have a 4 year loan. It was a great experience, I would recommend Reno Dodge to anyone.
Just great work, plain and simple. I have been using them for years and all my family members go there also. Have they made mistakes?, YEAH they are human! Do they take care of those mistakes? LIKE nobody else has in my consumer experiences throughout my life. They are honest, prioritize ALL work, and provide me and my family with an estimate that has NEVER gone over what they said it was. They communicate ALL work and future work that is needed. THAT'S customer service.
These guys are great. They always help and a lot of times will not charge me. I had a check engine lamp on a couple of times and they checked the codes for FREE! The mechanics they have are great and very nice to deal with. When I have had ANY questions about any repairs or service work, the whole group of guys are SO helpful. I highly recommend this place to take your car. Oh and they always give me a ride to AND from my work, how great is that!
After dealing with Mike on my wife's car (2001 Honda Civic), I would not go anywhere else in Nevada to have a transmission worked on. These guys are highly skilled and closely supervised by an expert. They tell you what the problem is exactly and how to fix it, not try to upsell you on crap you don't need. My car has run great for quite some time now thanks to them. I recommend Transcraft to everyone I know.
I went to gregs because my car inginition switch was going out and it was hard to start my car. They treated me very well and didnt try to screw me over because i am a female and have no knowledge about cars other then they go vroom!!!! I would tell my friends if they have a problem to go see them! Thank you very much!!! You are appericated.
I brought my 2005 vw jetta into pepboys on 8/27/16 i was having an issue with my tpms light coming on the team vas very helpful came out to vehicle checked my tire pressure then brought out there little computer to see if the sensors were working. We found out one of my sensors were bad and i will be back to have them install a good sensor
These guys went way beyond the call of duty to make good on a problem I had while Andy was away. Nobody is perfect - when Andy found out that I had a problem he contacted me and did more than make good on the previous issue. It's good to do business with people that value their customers. Thanks for your help Andy!