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BBB Rating
A+
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Hours

Regular Hours

Category
Boat Tours

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Terrie P.

04/26/2017

Overall
Expertise

BEWARE!!! If you need repair service on a trailer go someplace else! We needed the overhead spring replaced on our business cargo trailer. It broke after more than 13 years of use. We were told it would take a week. THREE weeks later we got our trailer back. Jeremy Burnett installed to smaller springs. We were charged $325.00 for springs that didn't even support the weight of the door and $212.00 for labor. Total: $578.77 The springs looked like they were over-stressed when the ramp door was open. Serpentining. The side cables would fall off the spools when the door was closed and the spring rattled like crazy when the trailer was in motion. All this was within 8 days of getting the trailer back. Then we noticed the cable was rubbing on the door frame, cutting the cable. I called Jeremy Friday about these problems and instead of agreeing to replace the springs, he told me all their trailer springs snake up and down like that. I said I'd be over and he could show me their trailer springs. In the mean time I called Thompson Garage Doors (no use spending good money after bad) who recommended an excellent trailer repair shop. They replaced the small springs with one large spring like it was originally. This spring cost $35.00 and they had it done in 3 hours. I visited Big Tex today thinking I could return the 2 small springs and recover some of my money. Jeremy wouldn't return any money because he said I didn't give him a chance to fix it. Well he had his chance the 1st time around. DO IT RIGHT THE FIRST TIME. And we couldn't afford to have our trailer out of commission again. When I asked to see his trailers springs he said he didn't have the time to show me. I did get a peek at one trailer anyway and its spring was nothing like the photo below. It was straight, not snaking up and down. The only good thing I can say about Big Tex Trailers, they have a very courteous sales rep named Miguel.

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mcrider

01/05/2013

Overall
I like this place. The people...

I like this place. The people are straight up and honest. I didn't get that "used car salesman pressure at all" -- in fact they let me look at all the trailers for a really long time so I could decide. There's lots of different sizes and types of trailers, but I found just what I wanted finally. The staff knows their stuff, and they gave me a spare tire for my trailer which I wouldn't have thought to get but I am glad I have it now because I am traveling to Texas with the trailer.

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