Sierra RV Supercenter
9125 S Virginia St, Reno, NV 89511
TollFree: (800) 972-8760
Sierra RV Super Center, Inc.
Sierra Rv Super Ctr
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IMPORTANT INFO IF YOU ARE PURCHASING AN RV FROM SIERRA RV!
We have purchased two RV's from Sierra RV. The first one was used and the second one a new 2010, $86,000 vehicle. We take our RV in for annual service every spring and purchased the complete 5 year warranty plan. We make the appointment for this annual service a least a month in advance. Our appointment this year was for 9 a.m. today, May 21st. We have a 45 mile ride to get to this dealership. Our RV required only annual maintenance as there were no problems. When my husband arrived he was told that this maintenance would not occur today and probably not until next week because they had sold 10 RV's over this past weekend and prepping those RV's now comes first per the owners of Sierra RV. Therefore we could either make another appointment [with no guarantee that it would happen as promised] or just leave the RV and they would get to it when they could.
So...new owners beware!!! If you buy from Sierra RV, the only promised service you will ever receive will be the one to prep your new vehicle. After that...apparently you will be on your own and at the mercy of this company. This is so sad because this company was excellent. Too bad they aren't great anymore!
I doubt we will ever buy another RV from them and am looking for someone else to service the one we currently own.
We had a great experience at Sierra RV - I'm rather surprised by anyone who says differently. We found the RV that we loved - the price was right and they worked within our perimeters without a problem. Service has been awesome, the people ALWAYS friendly and helpful. We love our RV and Sierra RV!
I had good work done at Sierra Rv but while the parts for repair were on order they charged me a storage fee. My 5th wheel was not towable due to the slide being damaged and that was THE REASON it was there to be repaired. I was never told of these storage fees until I went to pick the unit up. I argued to no avail. Paid Over 500.00 in bogus charges to get my unit out and received horrible service. I would never go back due to the way I was treated and charges that where never explained in the beginning. PLUS IT TOOK 3 Weeks to repair!
BEWARE OF SIERRA RV. MY HUSBAND AND I BROUGHT OUR RV IN FOR SERVICE... THE EMPLOYEES WERE GREAT. CAN'T SAY MUCH FOR THE UPPER MANAGEMENT. THEY SEEM TO BE VERY CLUELESS, RUDE, AND NOT AT ALL HELPFUL. IT IS FAMILY OWNED...BUT NOT FAMILY ORIENTED. I WITNESSED THE OWNERS TALKING ABOUT THEIR EMPLOYEES IN NEGATIVE WAYS. BESIDES THAT, I WAS TOLD THAT THEIR SON IN LAW IS JUST A PUPPET ON A STRING, HAS NO BACK BONE, AND CANT SEEM TO COMPLETE TASKS. (SAID PRIVATELY BY THE SERVICE MANAGER WHO TOOK HIS PLACE) WOW! THEY USED TO HAVE 2 HARD WORKING TECHS, HAD EVERY ANSWER TO OUR QUESTIONS, PROMPT AND VERY NICE. SINCE THEY LEFT, WE HAVE NOT RETURNED.
Dear InReno, I am sorry to hear of your negative experience. Sierra RV is committed to great customer service and we take all input whether positive or negative very seriously. Please feel free to contact me with details of your experience. Respectfully, Leanna Camargo