Pet Play House
2403 E 4th St, Reno, NV 89512
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I had to board my dog for the first time and was really worried because he is very attached and even though he is friendly he does not trust other people as he does me. He is also very active and is scared to be alone I didn't want him to be in a crate the entire time I was gone. I have heard about the Pet Play House before and thought it was a great place for him so that he would be able to exercise and socialize as well as be supervised at all times. I brought him in for daycare to ensure he played well with the others and he seemed fine when I came to pick him up later that day. The staff seemed nice and I made reservations to board him.
However when it came time to drop him off for boarding he did not want to go inside the building and was barking and backing away from the employees. They did offer to even show me where he would be staying and just set his belongings on the floor and went back to the computer. I just figured my dog was barking due to the other dogs in the facility.
I called a few days later and I asked that I pick up my dog a day early and the response was "Your obligated to pay the full reservation" which I didn't mind I just wanted to see my dog. The lady on the telephone seemed inconvenienced by me calling and seemed to have no idea that my dog was even there.
I wasn't too concerned and just shrugged it off until I got my dog home. Every time I went to pet him or pick him up he would lose control of his bladder and he spent all his time sleeping and acting mopey. Which is very unlike him. He also came back very dirty and had something sticky in his fur. Even when picking him up was not allowed to see where he was staying.
I think that they have good ideas and good intentions but I was not impressed with my experience and my dog doesn't seem to be either.
On Maggie's first day, she was a little shy and sat down a lot - preventing the time honored dog greeting of butt sniffing. She probably was also picking up on our anxiety - my husband was going in for an angioplasty. We live in Gardnerville and I wanted to stay in Reno while hubby was in the hospital. When I called to check on her, they told me she was very cuddly with the staff and doing just fine. When I came to pick her up, she was asleep in the arms of the attendant! I was grateful to know that she needed some extra love and she got that. The next day, she was excited to go back. We give Pet Playhouse four paws up and some serious tail wagging!! The facility was clean and well-organized and the staff seems to enjoy what they do.
We took out pets to the Pet Playhouse last week while we were on vacation. They were there for 6 days. When we picked our dogs up this week we noticed our older dog was acting funny. We thought maybe he was just really tired. He slept most of that day and the next morning we knew something was wrong. We took him into the vet that day because he was hardly lifting his head, not eating and very lethargic. Turns out he had a very high fever and a bad infection in his front leg. They told us he was having trouble on the stairs the last few days, which was weird to us because we live in a two story and he climbs stairs everyday. By the way they never mentioned that his suite was upstairs knowing that he was a senior dog and it was our first time there that should've been something that was mentioned. Anyways the vet said that it was obviously something that happened while staying at their resort. She said it was more than likely from a spider bite or the callus on his elbow was infected by laying on unsanitary ground. He was a very sick dog. I called the manager the day he was going to the vet to see if they noticed anything and they said no, only that he had trouble with the stairs. That's crazy to me because he was obviously very out of it and lethargic. I finally got a call back a few days later after calling again from the manager. She said she was sorry and they felt bad. That next time they will look closer and not just assume it was old age as the reason he was having trouble on the stairs. They didn't offer us any kind of compensation for their stay, any help with the large vet bill or anything but a sorry but next time we will pay better attention. Needless to say we will never be taking our pets their again and I would encourage people to look into another boarding facility for their pets. It doesn't seem like this place really cares about the pets. More about the money they are getting.
We trust them with our dogs for overnight boarding of any length of time. We have done just one night, and for several weeks as well. Our dogs play with the other dogs during their stay, and everything has been great with that. They always feed our dogs the correct amount and they have never gotten sick or hurt. The price is great especially with the discount we get for having our two dogs stay together. We have been using them for about 4 years now, so we absolutely trust them. The care is good and consistent and the staff is always nice to us and our dogs.
01/08/2012Provided by Citysearch -
I have a friend who has been going here for quite awhile. One time, they were late due to unforeseen & unavoidable circumstances. The rude woman (I guess she's the owner) informed them: We don't want 'your kind of business'. I would never take my dog to a place that treats people like this. The 'act' nice & caring to your face while they want your money, but one mistake and look out! Their true personalities come out then. I will make sure anyone I know with a dog knows NOT to use this place, unless of course they want to be treated like a second class person and have people be rude & nasty. (I wanted to rate no stars but that's not an option)
12/08/2010Provided by Citysearch -
My pup and I have never been treated worse in our lives!
After reading the reviews, I thought I had found heaven, but in fact, just the opposite. My pup had a couple daycare sessions here and every time I found the staff to be so un-caring. I would ask questions on how he did, if he ate, etc, and they would respond with a generic, 'I think so', not knowing or caring a bit - unlike what they advertise.
My worst experience though is with whomever answers the phone. We ran into a family emergency and had to cancel our holiday plans (not just with boarding but the entire vacation for 13 people due to a terminal illness). We were outside of the *10 day window* and in the midst of a family tragedy, and yet the woman was so rude and curt with me, even after I explained our situation. I can't even detail how awful of customer service I received - threatening me, and putting 'notes in my file'. Talk about a bad day getting worse - and by someone who I'm supposed to trust my pup with.
They may have individual 'condos' for your pets, but I will never, ever bring my pet or allow any friend of mine to bring their pet here. I would rather have loving, caring people taking care of my beloved pet, than anyone from Pet Play House.
I've used Pet Play House many times when we go on vacations and couldn't feel more safer leaving our dog. I've booked her in both the slumber party and condos. I've seen other boarding places in Reno and they put them in a warehouse w/ no windows. Also at pet playhouse, they have an employee there 24hrs a day. At other places, they leave at 11pm and don't come back until 6am. To me, when you are boarding 25-30 or more dogs their shoud be someone available at all times. I also love that they offer grooming services. That way when we go on vacation for a week our dog is groomed the morning we pick her up and she's clean and smells great. We are very happy and plan on using Pet Play House everytime we need to board our dog Zoe.
Our dog regularly attends daycare elsewhere, however, we needed to board our pooch and didn't like the idea of a regular kennel. Based on the other glowing reviews, I decided that this was the place to go. In order to board your dog here, you have to attend one day of daycare so they are able to determine how your dog interacts with others. As we expected, our dog passed with flying colors.
I was very impressed with the building; it's a large and clean facility. Unfortunately, the staff failed to impress. When I dropped our dog off for the test-run, the woman that greeted me at the counter could not have been less pleasant if she'd tried. It was almost as if I was ruining her day by simply walking through the door. I decided not to let that get to me and, instead, I figured she might just be in the midst of a bad day.
Unless everyday for her is a bad day, I was mistaken.
For dogs that participate in the slumber party, you must drop them off by noon. However, I was unable to get away from work early and, as it is the right thing to do, I called to let them know. I was informed, and I quote, that my dog wouldn't be able to do the slumber party because he would &quot;ANNOY all of the other dogs if he weren't there by noon.&quot; Excuse me?! That's how they talk to customers?? I asked what I could do, since I had already paid half of the fees as a deposit and she snidely informed me that I could upgrade to a condo for an extra $10/night.
I am not a confrontational person and I rarely write reviews or complain to strangers about service at any company. The other reviewers must have had a very different experience than mine. I simply cannot imagine anyone calling those people pleasant. It's truly sad, though. It would be a top-rate place if the service stood up to the awesome facade.
We are very sorry that this customer did not have a good experience. Over the past 10 years of opperation, being the innovators in cage-free boarding in Reno, we have developed the safest possible way to handle group boarding and day care. Doggies are very excited when they arrive, and it can take a while for them to calm down and settle in, and it is much safer when all the doggies are at about the same energy level. When a doggie arrives late in the afternoon after sleeping all day while their parents are at work, it causes problems... the doggie can inadvertantly "annoy" the other doggies that have been here since the start of our day and are getting tired. This can cause arguments, and the last thing we want is to have an injury. That is why we have very specific rules on our boarding contract regarding the before noon drop off for group play and slumber party boarding. We suggest and offer other options to customers that cannot meet the before noon requirement... have a friend drop off the doggie, take an early/long lunch to drop off the doggie or, when availabe, upgrade to a suite or a condo for the first night for an additional fee. We are very sorry that the circumstances caused us to react in a rude way.
08/05/2009Provided by Citysearch -
The Pet Play House has a big new building down on E. Fourth St. Looks like tons of fun for dogs. Tons of fun for my kid too who thinks that each time we go there it is a trip to the zoo or something LOL! Our dog seems to know what she's doing when she gets there because she tries to push open the swinging doors that go back to the play rooms. She thinks she's just allowed to ""let herself right in."" Neat-o unique business, what a great idea! Must be such an awesome job to get to play with so many different dogs every day. Our one dog is ENOUGH for us though!
02/22/2009Provided by Citysearch -
The Pet Play House is wonderful. I take my cavalier king charles spaniel to them. It was so hard for me to leave him that very first time. I never let him out of my sight. After my first visit to the new location I knew it was the right place for him. I request that he be kept with the small sized dogs, because I don't want him to be trampled by the big dogs. The small dog day care has a yard where he can go to the bathroom and run around with his friends. He can also rest on dog beds and doggy lawn chairs. It is just so precious! It is perfect for my baby boy. Socializing him with other dogs has been a very rewaring experience. The men and women give excellent care to him and all of the other dogs.
They just moved into their new digs and it's incredibled! Like something you would find in a BIG city. Very clean and bright...indoor/outdoor. My dog loved boarding in a Condo with a TV and group play for free. She didn't want to come home with us at the end of her stay, so we ended up signing her up for day care 2 times a week. It has been the best thing for her...you can just tell she is a much happier dog
This is the best place to take your dog! So bright and clean. My dog had a WONDERFUL time! We liked their boarding so much (and our dog loved it too--she didn't want to go home with us!) We are now signed up for day care 2 times a week. We boarded her in a really cool condo with a faux yard and TV...added group play for free, and added a couple of walks...I think she had a better vacation than we did!
Thank you for your positive reveiw! So glad you and your dog are happy with our service and you took the time to share your comments.
12/30/2008Provided by Citysearch -
I have taken my dogs here for many years for boarding.... at their old place and now at their new place. Their new place is much larger! I like how at the new place the dogs can still go indoors or outdoors through dog doors, and how they still have staff there all day and night to watch the dogs the whole time. I board my two dogs there in the group boarding program, so I have not tried their private condo boarding, but I took a tour of everything when they first opened and the condos look really cool! My dogs like the group style boarding that they offer, so thats what we always do. Its affordable, even though it looks high-end. Last i checked (which was several years ago when I was looking around for a place) they charge either less or about the same as other places in reno.... but new places have opened since then, so check out prices. Basically, very trustworthy facility and staff..... never had any problems and I feel like my dogs are in good hands.
08/28/2008Provided by Citysearch -
The best--safest (no pit bulls!) cleanest place to take your dog. Very knowledgeable friendly staff. They know everything about dog behavior...they don't do anything beyond basic obedience dog training though(?) Maybe because that would encourage bad dogs to come(?) You know dogs with issues you don't want to subject your good dogs to(?) I guess that's a good idea!
Been taking my dog there every work day for the last 20 months. My dog likes going (he'd rather be with me, but what dog doesn't). I haven't even considered switching day care since they're friendly, reasonable and easy to get in and out of. Plus every "special occassion", your dog gives you something to remember them by. The other good news is their new building will be done soon which will be even more safe and comfortable for your 4 legged friend.
And we luvpark! Thanks for this nice review. We too can't wait for the new building--hoping for Sept 2008. It will be wonderful with a bunch of state of the art features found in no other dog day care and boarding facility in Reno and Sparks--keep your eyes and ears peeled for news of the opening!
I love this place and so does my dog! The employees are super friendly and knowledgeable without being snobby like some places...they never cut down their competition like other places, they let you see the place and make your own choice. It's not smelly and they don't take mean dogs, so you don't have to worry about your baby. Try it! you will like it!
Thank you so much for your support! We love hearing from our customers. We are so glad you like our facility, employees, and the dogs we accept.