Home Energy Experts
790 Louise St, Reno, NV 89502
The promise of Home Energy Experts is to earn your complete trust with our Energy Savings "Risk Free" Guarantee. When it comes to improving your energy savings, comfort and indoor air quality we want to be THE company for you, your relatives, friends, and neighbors.
Fax: (775) 323-5589
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We had this company install a new gas fireplace in Feb 2016.
During the warmer months, we turned off the gas. We now want to turn it back on, but could not get the PILOT to ignite after numerous attempts. A flame would flare, but not stay lit. We tried this several times to no avail.
We called the company, and they said they would get back to us the next morning.
That did not happen, so I went to their business on Louise St, .
Gentlemen seemed indifferent, could not find our record on his computer but went in back and found our paper file.
He seemed to imply we did not know how to operate the system and he could send out a technician and arranged an appointment three weeks later. He also indicated it was to be a paid service call. We have had the unit less than a year and it is not working. Seems there should be some type of at least a one year warranty to make sure the system works correctly.
Overall, it was a very disappointing visit. I am very frustrated and have even considered having them UN-INSTALL it and go to a business that hopefully will give us a better customer experience.