2001 E Plumb Ln, Reno, NV 89502
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Upon arrival to pick up the van we rented, we were told that the van was being cleaned and it would be ready shortly. Therefore, we had to wait (my 2 elderly parents, 2 year old and husband) in the cold for about 10 minutes until one of the employees began offering us alternate vehicles that didn't meet our needs. Finally he pointed to a van parked along the side and said we could take that one, which is exactly what we had wanted. I complained to the manager and he gave us a discount so I am happy with the resolution.
On Jan. 14, 2017 I rented an SUV. I asked for a mid size but when I got there I was given a full size Ford Explorer. Very nice vehicle. The only problem was the windshield washer did not work. I bought fluid and put it into the vehicle but it still did not work. The rear wiper worked fine. This and there was no snow brush in the vehicle. Otherwise I would have no problem renting from Enterprise again...
We rented a minivan for a family trip to the Nationak Parks. The only reason I did not give 5 stars wad because of the price gouging to dissuade people from taking them to Burning Man. The price was far above that for luxury and specialty car - double what it should have been and a threatened $350 cleaning fee. However, putting that aside, the front desk and lot staff were professional and pleasant, and worked hard to give us the vehicle we wanted. The Dodge Grand Caravan R/T had 4000 miles, was well equiped and very clean. Return was quick and easy. We have not had a bad experience with Enterprise and will continue to gravitare to them.