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Bavarian Auto Haus

(2 Reviews)

675 E Grove St, Reno, NV 89502

(775) 825-6511

CLOSED NOW
Today: 8:00 am - 5:00 pm
Tomorrow: 8:00 am - 5:00 pm
29
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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WE SPEAK BMW WE SPEAK MINI

Business Description
Established in 1988 Bavarian Auto Haus is Reno/Sparks premier BMW and Mini Cooper repair facility. Through years of experience servicing all BMW and Mini Cooper models and utilizing state-of-the-art computer scanning equipment we have learned to speak BMW and MINI. Using original equipment manufacturer parts, your repairs will be completed in a timely matter for a reasonable cost. If your BMW or MINI needs a simple oil change, or major repair, we are the experts you want servicing your vehicle. Please call Jeff, our outstanding service advisor, with any questions or to schedule an appointment. We invite you to visit our clean shop which is located right behind Lithia Subaru at 675 E. Grove Street in Reno. We are open Monday-Friday 8: 00 a.m. - 5: 00 p.m.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Sat - SunClosed

Brands
BMW, Mini Cooper
Payment method
debit, check, cash, all major credit cards, insurance
Categories
Brake Repair, Auto Oil & Lube, Auto Repair & Service, Automobile Diagnostic Service, Automotive Tune Up Service
Other Information

Specialties: Reno, Domestic, Imports

Coupons

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Reviews

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Matthew J

10/27/2011

Provided by Citysearch - 
Overall
Professional and Accommodating

I came into the shop a few weeks ago and got an oil change. They worked on my car right away and were very professional. They found a few problems with my 325, that could have been a disastrous in a short amount of time. They were able to fix it all quickly and for a pretty good price. I remember going to the dealer last year and I was barely able to keep my shirt.

booman58

09/25/2008

Overall
They Don't Guaranty Thier Work

I took my BMW there for some work and paid them close to $800 dollars. I drove less than one mile and all the same dash lights and warning lights came back on after they said they fixed it. Break sensors, belt, switches, plugs, etc. I took it back and the said they could not read the codes. I asked about a gauranty and Jeff said they don't gauranty thier work. Nowhere in the shop or on thier paper work/work order is there a statement of gauranty. DO NOT TAKE YOUR BMW TO BAVARIAN AUTO HAUS

claimed iconBusiness Response08/06/2009

We here at Bavarian Auto Haus were shocked to read this review. First, of course we guaranty our work! In fact we are a AAA Preferred auto repair center which requires a 95% or higher customer satisfaction rating, independantly verified by AAA. A simple call to AAA will substanciate this fact. I surmise this customer didn't understand that the complexity of vehicle repair is not always cut and dry. We try very hard to satisfy each and every customer to the best of our ability. Occasionally the problems are compounded by there being more than one thing wrong. In this particular case the customer had some broken parts and a defective computer which was uncovered after the first repair. This was brought to the customers attention after returning to the shop at no charge. As with any business you cannot please everyone. I believe this customer may have had some misconceptions as to what can and should be done. I suspect the customer felt that the second problem was directly related to the first and should be repaired free of charge. We could not have tried any harder or done anything any better and still satisfied this individual.

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