So disappointed. Went to dinner tonight with 3 friends and I was really looking forward to their Texas Toothpicks. My order was wrong - hamburger had onions when I requested no onions and came with French fries, not Texas Toothpicks! Sent back...no onions on the second burger but over half of the Texas Toothpicks were onion sticks!! I have had Texas Toothpicks several times and there are NO onions! Our server, Kayla, really didn't seem to understand what service means - we had to ask for soda refills and she only came back once to ask if we needed anything else (we had to wave her down every time we needed something). We won't be going back there any time soon.
Cooked while you wait so it takes a little longer than fast food but quality is Much Better!!! Worth the wait
I really like the hamburgers here. In fact, this place has turned into my default meal when I want to go out to eat but don't know what I really want. I can always eat a burger and a coke. And I do.
This is very close to the softball fields. Great food. Great costumer service. Very clean. We got out when we were ready to leave!
I recently was introduced to 5 Guys about a month ago. I was definitely impressed, considering I do not eat Fast Food. Been there several times in the last month. Today was an absolute disappointment. Ordered 2 Burgers, and Fries. One Burger we ordered with grilled mushrooms, onions, got no mushrooms, and the onions were raw. The other Burger we ordered with grilled onions, mushrooms, jalapenos, and it only came with jalapenos, plus they were extremely dry, and flat. The French Fries were cold. This was a to go order, so we had no idea it was so wrong, until I got back to the Office. I did speak to the Manager Mario, and he was very apologetic, and offered us a free meal. I dont believe we will be returning, once you get something bad in a restaurant, it kind of discourages you from returning.
The food is absolutely amazing, but The customer services needs some work. We order 2 large fries and the last 2 times we've been there they have only given us one. Also if you wants to call and place an order you sit on hold forever and if you hang up after 13 mins of holding and call back they don't answer, and you get their outdated voice mail. They are only getting a 4 because I am fond of the grub.
toast: cold, spuds, good but too salty: Mom's omelette: allbacon and no omelette, lack of "variety of cheeses" asadvertised. I was overcharged $3.30 and the breakfasstitself was way overpriced. Would not do business withthis restuarant again!
To sum up my experience, it was a solid 7 mainly due to a gross reused catsup container that was once a Heinz squeeze bottle with the label removed. It was wiped down, but there was lingering dirt along the cap from long term handling. You know white cap, but it has darker spots on it? It hadn't been recently put through the dishwasher to remove this dirt and undoubtably a germ haven. Well aside from that crushing blow, the service time was over 10 minutes from order to table. OK wait time, except considering my food was the only one being cooked at that point.Now you might say, Im staying clear of Giant Burger. HOLD ON, the cheese burger was outstandingly moist, not greasy and full a great flavor. The lettuce and tomato were both as fresh as could be, the sauce was a delicious thousand island variety, and the onion was very mild. As for the bun I thought it was a little dry but that meat was simply out of this world.The fries were the thick cut variety and cooked till crisp on the outside. The inside had an odd consistency, being very mushy. If I didn't know better I would have thought they were over over-processed potatoes. The flavor was very good and the oil they used was recently changed.How many times when you go to a restaurant in Reno do you find the parking lot full. Good sign usually right? When there are four spots in the entire lot you run the risk of not finding a open spot. I had to park on a side street a block away. At least I found a spot, being so close to UNR, parking is at a premium. Oh well, we can all use the exercise.The menu is limited to burgers and a chicken cutlet if memory serves me right. In any case, I'm after the signature dish and that means cheeseburgers. After getting hit with a $20 bill for two people each having a double with fires and soda, my expectations were tested.Placed my order at the counter and sat at the booth seating available. There were two other parities during lunch on a Thursday, no what I would call a busy lunch, especially for being just after 12:30.If it wasn't for the dirty ketchup bottle, I would have given Giant Burger an 8. Its just that the bottle showed clear signs of not being properly cleaned for weeks. Note to owner: If your going to reuse plastic bottles they need to be thoroughly cleaned every so often. Wiping off the ketchup from the top is just not good enough.