I am giving this a one only because it isn't possible to give it a -10. This company has serious ethical issue. You can't believe anything they tell you. As a property owner, I wanted to ensure that my property was taken care of and that any needed repairs were done. All ethical goals. Luannda was assigned to my properties. She tried to get me to do her work for her. She never could get her act together and everyday, she had a new thing for me to fix. NOT what I hired a property manager for. It was endless. She seeme4d incapable of formulating a decision or an opinion. She just kept asking me to do her job. After almost 3 months with this company, I told the broker, Kevin, that I wanted someone else to handle my property. He assured me he would be back to me that afternoon with the name of the new person. It didn't happen. Note: Don't believe a thing he tells you. In the morning I got an email that they had dumped their property management onto another company and had abandoned ship. Here's the bad news, the new company had hired the Remax people. So supposedly, we who where dumped like yesterday's dirty laundry will be handled by the same incompetents as Remax. I'm taking over my own property management.
10399 Double R Blvd Ste 101Reno, NV 89521
Forget about the Silver in Nevada, there is Gold in Nevada and it’s at Welcome Home.As a Stanford Grad, and a businessman who invests in properties …
Doesnt fix anything wrong, lies and says it has been fixed when it hasnt, raises your rent when they feel like it and refuses to let you resign a lease forcing you to pay more month to month when your lease is up then on top of all that they fine you for made up reasons like "not cleaning up after your dog" i dont even have a dog susan palmer also doesnt give anyone their deposites back even though stating that the deposit is our money and wont be touched and will be returned.....i left the apartment in better condition then it was when i moved in
Doesn't fix the properties, doesn't get back to you, disrespectful, rude, dishonest. A terrible experience.
This may only apply to a small number of people but I hope that people who support veterans will take it in to account. I was told by this company that the Post 9/11 GI Bill does not count as a source of income even though it mandates that you be a full time student to receive anything. I was told that if I wanted to rent from them that I should get another job. I found this incredibly disrespectful and frankly ignorant seeing as the GI bill pays double what my job before school did. Just another example of companies that pay lip service to veterans publicly and insult them privately. I hope you take this into consideration before patronizing this company.
I wouldn't recommend this business to anyone. Ever. This is a great place for those seeking a horrible customer service experience. If you are the type of person that does not care how you are treated as a client or if you want a company that has serious problems with communication, then this might be a good place for you.I used RE/MAX Premier Properties for three years under the mistaken idea that they are professionals and would treat me and my property with care and respect. I am still waiting to see those traits.For some reason, I thought that if they were not communicating with me, then things must be going well. I was wrong as things were most certainly not well and when questioned about the issues, I was treated with disrespect by the owner. After reviewing them on another venue, we were sent an email threatening a lawsuit for libel despite only facts being stated. Which reminds me........As a disclaimer, I must state that my experiences with this business are factual and everything written here is based on my experience alone and are my opinions only. No other person has influenced my thoughts and feelings. Others having done business with this company may have had a different experience and hold different opinions. I have included this disclaimer in hopes of avoiding a repeat of the email I received from them.If YP has a function for the business to respond to my review, I would be very shocked if the owner Kevin did not respond with claims of a breach of contract or some other claim that the fault lies with me rather than their own horrible service.Use this company at your own risk.
I need to be a little careful because they are still my property management company...But all the reviews that you are reading below are true...I would say if you work hard, pay your bills on time and have good credit you don't want to due business with them.Does anyone know where you can file a complaint against them?...They are very dishonest people and we need to start getting the word out.
3 roommates went into a law binding contract with Remax Premier Properties on 5/3/2013. We moved in to a house that had not advertised the ant infestation, damaged on 5/11/2013. We asked Paige Rivera in May at the lease signing if the bent blinds with dog urine and dog fece covered backyard would be taken care of prior to moving in. She said yes; however, Shame on us it wasn't in writing so when we moved in these issues were not taken care of. We filled out maintenance requests yet, no one had contacted us about either issue for at least a week. The situation of the backyard was not taken seriously until we filled a compliant with the state health department. Paige River didn't like us reporting this issues so she threatened that if we didn't answer her serviceman's phone call she would just make us pay the fee. The backyard was finally handled 10 days after it was first reported. During May manly more issues arose and were reported: an ant/spider issue, the washer and the dryer need repairs, and all of the sinks, toilets, and filled with black septic water all within our first month of residency. We got all of these issues handled with little urgency from the property managers. For this 1900 square unit house we had one window unit to cool the whole house. The window unit went out in july and we reported this to paige through a maintenance request like we were supposed to. We also followed up with voicemails and emails to relieve this situation because they let us sleep in a house that was 90 plus degrees throughout approximately July 15 and our first contact with Paige Rivera was not until July 23rd. We had to sleep in the house with pets for a total of 12 days and 11 nights in the 90 degree indoor heat. No accommodations were made for us. To remedy this heat ourselves we bought fans and portable A/Cs. When this issue was resolved by Remax they put one portable A/C unit in the master bedroom that barely cooled off the hallway. On the date of 8/30 we, the residents of 1920 Stardust Street, Reno, NV 89502 broke the lease and moved out of the residence. We broke the lease together to assist Rachel in having to move out for an emergency family situation. Our roommate that was supposed to be added onto the lease had gotten into a serve life threatening motorcycle accident in July as well. Accompanying the fact that 2 roommates didn't want to have to pay rent alone the rental agency had shown no urgency when dealing with the inhabitable status of the house before. Paige informed us that the new tenants moved into the house 8/31/2013 and we would be entitled to a days prorated rent in our refund check.10/1 arrived and we had received no notice of our reconciliation and or our deposit refund. We had only been in the house for 3 and a half months before breaking our lease and the house was not in a habitable condition when we moved in like it was agreed upon. After calling, leaving numerous voicemails and emails on Paige Rivera's work and cellular phones. On 10/8 we received an email saying that she had sent our check to the address we had vacated on 9/27 because she didn't have a forwarding address for us. She did not provide a tracking number, check number, or any form on confirmation on this transaction. We initially agreed that we would pick the check up from the office and cash it together as roommates at the lease signing. Paige still had all of our contact information but failed to just call for an address to mail the check and reconciliation to. 10/10 we received an email from Paige saying that we would be able to pick up our reconciliation and check Saturday 10/12. 43 days after our move out date we are schedule to pick up our check.
Horrible communication. Paige Rivera was my property manager. Takes 2 months to respond to bug infestation, and another month to schedule an exterminator to come remove the Bugs.Gives a refund on security deposit, but then sends remaining bill to the address of the home you had just moved out of, even when given a forwarding address, sending fee to collections.Horrible service, horrible experience, avoid at all costs.PS: Created a account just to post this. Please avoid
Worst experience of my life! Will NEVER rent from them again!
Here is my story. It started a few years ago I was transferred from GA to Reno NV, I rented a house from ReMax Premier Properties here in Reno, approximately 6 weeks after, I arrived home to find an eviction notice on the door stating that the property has been foreclosed and I had x days to move, I contacted Remax about this and they gave me a list of houses to choose from, even though I did not like any of the houses I picked one and they wrote up another lease. ( I still have the leases) I went through the repacking, transferring utilities, cable, new checks , hired movers etc. The afternoon before I moved they called me to tell me that the issue with the house I was living in has been resolved and therefore if I moved, I will be responsible for the balance of the rent on that house. The CEO of company I work for got involved and told them that the company was willing to hire an attorney if necessary to represent me. They backed off and the next morning I moved into the house. I lived there for about 2 years and one day I called them with a question, I asked what were my options if I wanted to buy a house since I was in a lease. The person who answered the call put me in contact with John Cimino, I asked him the same question, obviously because I am not stupid to buy a house and end up with a mortgage payment and rent. He told me he will get back to me. Maybe a day or so after he called and told me he spoke with Susan who was the manager for that house and she said that I would need to send her a month's notice. John then introduced me to a banker Michelle to find out how much I could be pre-approved for, eventually we got the numbers and the house hunting started, after work John would take me to show me homes. Susan even wrote me a note saying 'I hope we will be able to find you a home". (I still have it) John left Reno for a while to attend some event, and I continued searching I saw a few homes in a different area managed by another realtor Tim, I contacted him and he agreed to show me some of the homes. As time went on working with both realtors, I eventually found a house I liked that was shown to me by Tim, made my offer and eventually closed the sale. I then submitted my month's notice, had the house cleaned etc and moved into my new home. One afternoon I found a mail from Remax showing I owe a few thousand dollars in rent and interest for the balance of the term. I called Susan and questioned it, informing her that I bought the house based on what they told me and they knew all about it before I closed, I even asked to schedule an appointment with their manager Kevin, she said it is too late for that and they have sent it to a collection agency, I have the emails. The notices started coming in from Collection Services of Nevada, I responded to each and every one of them stating I do not acknowledge the debt with my explanation, it made no difference, it is now on my credit report and in one of my letters to them even though I did not acknowledge the debt, I even offered a settlement which they ignored an attorney here in Reno also tried to make a settlement once again ignored. They have since filed a complaint in the Sparks NV Small Court. I responded to it denying everything.