Johnny Rockets was disappointing. The waitress we had never refilled our drinks and our food was absolutely horrible. The best thing about this place is the strive from the managers to "make it right." When they noticed that we did not eat our food, they asked why and we told them. They did not charge us for our food at all. Its hard to rate this establishment so low when the managers are obviously more than willing to go above and beyond to make it right.
I ordered a side of onion rings with an original hamburger. The ring were different from previous times I have eaten there. They were HORRIBLE. Tasted nothing like onions, more like greasy oily popcorn. Why do they change something that used to be good. Oh I know, cheaper for the same overpriced item. Don't order them.
Great resort in Reno. Plenty of things to do for both kids and adults that doesn't include gambling. Good room prices.
The so called "24 hour diner" is not actually open 24 hours. I thought the cook was rude when telling me the diner was closed for the next two hours but even she didn't compare to the casino manager who was even more brash and unconcerned with my dissatisfaction. I can't believe I was willing to give them a second chance even after seeing a cockroach on the counter! And they've once again managed to ruin my dinner/breakfast.
Great place to stay. Who can beat there meal deals. Great prices all around. Clean rooms and casino!
The hamburger was very tasty, great French fries!! The best part was the chocolate milkshake!! Yummy
Nicole was our server who is also the restaurant manager. She took an order for the people that came in after us, talked to another guest for 5 minutes and checked on all the other people before asking what we wanted and when she did come by she said.."I will be right back". Finally came by and was not friendly at all especially when I called her out about the time it took and her professionalism. Our player cards are not the minimum but even if they were I would expect better service and to not just be ignored. We walked out disgusted and unhappy guests.
Stayed in the West Wendover, NV Hotel when we traveled From Denver to Attend a Concert. This is not a Tourist type motel. Every thing is about separating you from your Money!The most blatant was when we booked we requested 2 rooms, one with 2 beds & one with a single bed & close together. On arrival the rooms we got were a block apart. when we protested this & related we were assured this a it was a slow time in the season we were told that reservations don't know what they are doing. However the clerk consulted some one (of Authority I think) & they came up with a room next to our 2 bed one that had a single bed, (for our Single Guest). All is Well! until We Check out. & that accommodation that we were promised to start with cost An additional 50%-- which was never mentioned and of course there is NO Manager on duty @ checkout time to explain or mitigate this.So We Pay & will fight this on principle, Forever!!!
Best in Reno.Friendly and helpful staff.Clean Las Vegas style hotel with all the extras.2 Gift shops,barber shop,several restaurants.Best buffet I have ever eaten at anywhere.My favorite casino.Well spaced slot machines and a large table game area with a largevariety of games.Also has a poker room with nightly tournaments and a great comedy club.It also has a choice of bars on both levels.It's best feature is the boardwalk on the second level that connects it to Circus Circus on the north and the Eldorado on the south without leaving the indoors.
The most fun casino in Reno! The food is exceptional too! And we have stayed there many times over the past 20+ yrs & have always been treated well.