Budget rent a car made car rental easy. Lady who took our reservation in the phone was very nice. She made sure we had enough insurance to cover the car so we wouldn't waste our time dealing with it at the shop.
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First time renting in Reno so my evaluation may not be fair. I am use to larger airports where they have the Emerald Aisle selection. In Reno you go to an office in the car area, select a car then they fill out the paperwork which was much more cumbersome and time consuming.
Upon arrival to pick up the van we rented, we were told that the van was being cleaned and it would be ready shortly. Therefore, we had to wait (my 2 elderly parents, 2 year old and husband) in the cold for about 10 minutes until one of the employees began offering us alternate vehicles that didn't meet our needs. Finally he pointed to a van parked along the side and said we could take that one, which is exactly what we had wanted. I complained to the manager and he gave us a discount so I am happy with the resolution.
On Jan. 14, 2017 I rented an SUV. I asked for a mid size but when I got there I was given a full size Ford Explorer. Very nice vehicle. The only problem was the windshield washer did not work. I bought fluid and put it into the vehicle but it still did not work. The rear wiper worked fine. This and there was no snow brush in the vehicle. Otherwise I would have no problem renting from Enterprise again...
Everyone there is always friendly, professional and will always answer your questions; if they are not sure of the answer they will always double check! The pick service is always the best and drop off is the greatest!
Friendly staff that were professional and wanted to make sureeverything was perfect. Turning in the car was fast and easy. I have used Enterprise many times and will continue to do so.
Was greeted with a grunt and zero eye contact. Asked my wife "what did he say?" My wife tells me he said "Just a minute." When it was "our turn" we got normal interactions. We got one of two cars available in Emerald aisle: Chrysler 300 or Explorer. We took the SUV. It had a faint smell of cigars. Otherwise everything was the typical excellent I've come to expect from National.
Had to rent a car on short notice in Reno. Salespeople were nice. It took longer than I expected to get the paperwork done.
We rented a minivan for a family trip to the Nationak Parks. The only reason I did not give 5 stars wad because of the price gouging to dissuade people from taking them to Burning Man. The price was far above that for luxury and specialty car - double what it should have been and a threatened $350 cleaning fee. However, putting that aside, the front desk and lot staff were professional and pleasant, and worked hard to give us the vehicle we wanted. The Dodge Grand Caravan R/T had 4000 miles, was well equiped and very clean. Return was quick and easy. We have not had a bad experience with Enterprise and will continue to gravitare to them.
The desk representative was so helpful and friendly, even patient when I had to go run back and grab my wallet.