After reading the reviews and having a great deal of trouble setting up my warranty appointment I finally agreed to have service west fix my tv. What a fantastic surprise.... The service technician was a bit late, but called and was on his way. When he arrived he fixed my tv within 20 minutes total. He was very pleasant, professional, and efficient. I must say my experience would have been five stars if not for the missteps in setting up the appointment. I am happy to supply service west with a very positive review they deserve it from my appointment.
1692 Satellite DrSparks, NV 89436
From Business: MAC & PC REPAIR TV REPAIR & MORE We provide computer repair and service to Reno & Sparks, NV. We offer Virus Removal, Malware Removal, Broken LCD screen replaceme…
The owner Randy is a class act. I brought him a high-end home audio speaker that had a damaged driver and he diagnosed the problem that evening and presented me with several options the next day. His diagnosis resulted in me returning the speaker from where I got it but he had come up with a makeshift solution that would have been a substantial savings over any alternative. Should I have any electronic issues in the future I would go here first as the owner clearly has his customer's best interest in mind.
The worst tv repiar ever!!!!its been a month and still don't have my tv..Just lie after lie, telling me we still ordering parts the same story after another. I grade this place F- worthless..
There should be an option for ZERO Stars. I should have listened to everyone below, however I wanted to give them a chance to redeem themselves. I even told them that they had bad reviews and they just shrugged their shoulders. HHHMMM. I should have took my tv out of the repair center right then. I needed my tv back in a certain time frame and I had to call numerous times for status. Most of the time, I had to leave messages with no return call. When I did get a hold of them, I heard we are waiting for the part blah blah blah. I kept asking when will you find out. The answer I got was well, we emailed them and they have not emailed back. OK, Customer Service is not ROCKET SCIENCE. There is an item called a PHONE. Pick up the phone and call the vendor and say, I have a customer who needs this part ASAP because they are relocating, can you rush it? It's that simple. If they say no, or it can't happen, then pick up that item called a PHONE and call the customer and say - we are sorry but we are not going to be able to get the part in the time you need. All I wanted was communication. The worst customer experience I have EVER dealt with. NO ONE I mean NO ONE should take any electronic to Service West. Do NOT give them a chance. I should not have!