Spent four days for my girlfriend's birthday...... Marilyn and Joe were excellent front desk representatives, very attentative and professional as well as friendly and helpful......The Marriott property was beautiful and well kept as usual... Enjoyed Rehobeth Beach immensely.....
I would not stay here if you gave me a free room ! They quote you one thing then they change it when you reserve a room or get there.Then they tell you they never said what they say ! The place has not been the same Since The Manager Kelly left, They do not care at all even if your a returning guest of 10 years.Do yourself a favor DON'T GO...... I am only giving 1 start cause I have to
After booking a room over the phone, we were told upon arrival that the charge for our dogs would be an additional $100.00 per night over what we had been quoted. We were told that the GM was the only person who was authorized to deal with this discrepancy and that she would be in the next day. Our dealings with Courtney Lankford (the GM) were nothing short of astonishing. When we told her what we were quoted over the phone she claimed that her employees never make a mistake in light of the fact that our deposit (as a percentage of the quoted amount) clearly reflected the lower figure. After presenting her with numerous facts to back up our claim it was apparent from the start that she had no intention of correcting the charges. Later while disputing the charges with our credit card provider she resorted to falsely accusing me of threatening the employees. (in fact, everyone else we had dealings with at the front desk were nothing short of pleasant) To top it all off, the maids refused to clean our room because we had dogs (in crates) in the room, forcing us to procure our own supplies from the maid carts (toilet paper, clean towels, soap etc.) as well as staying in a dirty room for the next three days. Our dealings with The Breakers and especially Courtney were without a doubt the worst experience we have ever had within the hospitality industry.