What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
2801 El Camino RealRedwood City, CA 94061
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Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Experience the FIVE Star service yourself. Give them a call for any automotive service or questions.
Terrible service department. I took my Nissan Leaf to be checked for the 1 year service. I was quoted $373 which seemed high to me. After picking up my car, I called the Nissan in Burlingame who quoted me $234 for the same service. Really?? When I went back to Nissan Boardwalk to discuss with Jason and Joe, they gave me a $19.95 free tire rotation credit to be used in 6 months. I am not taking my business here again. Crooks!
Great service. Took my car in and was fixed in less than a week. Very professional and honest. Narend went above and beyond in customer service. Highly recommend.
Transmission job was great.
I can't say enough about the quality of service at Toy Auto Clinic. I started going here after my pre-paid service package ran out on my '07 Prius. Holy smokes! Brian, his brother Chris and the team are A-1. Prices are fair, they know your car inside and out, and the work is top notch. They never try to add work that isn't needed, and if they find something I didn't notice they let me know ahead of time. I appreciate their work ethic, professionalism, and outstanding work on my car.
Love this place, the owner Dawn is really nice and the work is top quality
The worst ever, I was charged 900+ dollars for a regular service on a 2012 Jetta. No repairs, just regular service!! Unbelievable, these people are thieves, please save money and time and go to some other place which know what they are doing and how much to charge for it.
They have a very bad reputation. Check other sites like Yelp,Google and Better Business Bureau. Save your money and dont use them. My car had engine problems and I drove it to them, the guy Martin told me that it wasnt worth repairing. So he offered to sell it by having someone look at it. He promised there is no charges for that. 3 days later their owner Chris low balls me an offer and when I wanted to take it out of their shop, he said the storage charges were $240. No where does it say on their contract that storage charges will be charged and it totally unprofessional. Very bad experience. I had to pay $240 through my savings to get the car out.
What a disgusting dealership! I should have read the reviews of this dealership prior to going here because had I known how bad it is, I would never have purchased my car from them. Also should have realized this place was bad after my friend had his car hit during an oil change on his Z because of the carelessness of the service department. Here's my story, which I feel potential car buyers from this dealership should know. I wanted a C7 Stingray and was willing to pay above MSRP for it. So it was originally 20k above it and we negotiated it to 10k above which I was fine with considering the high demand for the car. This is not my first vette so I did not test-drive it nor did I sit in it. During financing, I clearly said no (multiple times) to the crap like GAP insurance and extended warranty because I did not want it. I thought it wasn't in the contract and signed it (-should have read it I know, my mistake). Coming home, I file all the paperwork in my cabinet and while looking at the contract, I see that the stuff I said 'no' to were still in it. I didn't want that so I planned on going back to the dealership the following day. While driving the car, I found a multiple papers in the car stating the price of the car 20k above MSRP then under it reading now only 5k above in massive bold print. The car was advertised by the dealership on the document with 5k above MSRP and they charged me 10k above refusing to budge. To put it simply, they screwed me out of 5k plus the other scams such as the GAP and the service contract, which constituted to another 5k. I went to the place to get rid of the 'CR'AP coverage and was told that the car was not advertised on tv or the internet so the document is not an advertisement. I thought to myself, "So is a billboard not considered an advertisement because its not on tv or the internet? The paper was in the car like a billboard, ADVERTISING the price!" They are clearly ripping people off and are useless to argue with because they make ignorant claims. Moral of my situation is: Don't go to Boardwalk Chevy because you will get screwed. You will be better off at another dealership. Its dealerships like this that give other dealerships a bad name.
Hands down the worst dealership you will ever find. If you are looking to establish a loyal relationship with a dealer who you can trust, this place is NOT it! I negotiated a deal over the phone and then flew in to purchase the vehicle. Not only did they try to increase the price, but tried to add on "gap insurance", and increase my rate. The sales team is extremely rude and pompous. LOOK AT THEIR RATINGS WITH THE BBB. Buy a car from a reputable company NOT Boardwalk Volkswagen. They are guaranteed to screw you.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.