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Health Diagnostics

(3 Reviews)

345 Convention Way Ste 1-d, Redwood City, CA 94063

(650) 306-3900

CLOSED NOW
Today: 6:30 am - 5:00 pm
Tomorrow: 6:30 am - 5:00 pm
9
YEARS
IN BUSINESS
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Hours

Regular Hours

Sat - SunClosed

Extra Phones

Phone: (650) 299-9689

Fax: (650) 306-3910

Payment method
all major credit cards, check, debit, insurance
Categories
Medical Imaging Services, Mammography Centers, Physicians & Surgeons, Radiology

COUPONS & DEALS

No coupons available

Reviews

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Ivania A.

01/03/2017

Overall
Expertise
Facility
Professionalism

I had to wait 2 hours (appt at 3 and seen at 5pm) for my son's MRI then they billed the wrong insurance and put me on a payment plan without my authorization! Now, I'm having to wait 30 days for a refund and still need to sort out the insurance.

Maffew L.

07/30/2015

Overall

I came to your Redwood City California location for a simple MRI of my knee, had an appointment at 4:15, but wasn't taken back for the procedure till almost 5pm. Fine running behind, I understand. The concerns I have with this establishment is the lack of professionalism from Sheila, the manager of this site. My CD that they provided to me with the images of my scan were incomplete, and did not have all the images needed for my clinic visit the following day. My visit was a waste of time for me, and frustrating for the MD; because he could not give me clear answer or solution till he gets the complete MRI images. I called to complain to Sheila about my dissatisfaction with my MRI visit, and from the start of the phone call she was rude, short and hung up on me. Absolutely poor customer service, not an apology for the inconvenience or anything, her excuse was, " I was not there." Regardless, as a manager you are to insure your staff are taking care of patients and providing them complete image on their CD when they walk out. Please tell me how difficult can that task be? As a manager you need to take a customer service training course, you do not talk to patients like that, ever, and to hang up on them.

aronfm

09/04/2012

Overall
Super friendly and professiona...

Super friendly and professional! I paid $575 for a top of the line MRI! Thank you Health Diagnostics.

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