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General Info
Welcome to your Redwood City, CA Brookdale Redwood City, the national leader in senior living solutions for a simple reason: we help people age well. Our specialized offerings for America’s senior population provide independent living, assisted living, memory care, skilled nursing, continuing care retirement communities, home health, therapy and hospice. Call or schedule a tour today and see how we enrich the lives of those we serve with compassion, respect, excellence, and integrity. We strive each and every day to provide outstanding service and to form genuine bonds of caring with our residents and their families.
Hours

Regular Hours

Services/Products
  • Residential Care
  • Personal Care
Payment method
all major credit cards, financing available, visa, amex, discover, mastercard
Neighborhood
Redwood Oaks
Accreditation

Profit Nursing Home

Categories
Nursing & Convalescent Homes, Assisted Living Facilities, Residential Care Facilities
Other Information

Services: Residential Care, Personal Care

Provided by

COUPONS & DEALS

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Reviews

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TenthOne

01/22/2011

Provided by Citysearch - 
Overall
A Nightmare to Deal With

Terrible business side staff, good to great caregivers. Have been arguing with these people since October over a rental increase they tried to hit my mother with with effective in January. She has 6 more months left on her lease (it goes through the end of May), that they need to honor. I have written numerous letters and emails to that effect and have had several phone conversations with everyone from the office manager to the executive director to a regional VP. I finally got the executive director to say they would not raise the rent, then they sent me bills (two months in a row so far) with the rental increase included. (And he acted like he was doing me a favor. Dude ... I have a lease!) No apology for their mistake or for the ridiculous amount of time I spent trying to straighten this out. The office manager is terrible at returning phone calls (but really excellent at sending out invoices). It's been nearly 4 months since they notified me of the increase and I began communicating with them on this issue and they STILL haven't fixed it. Good thing my Mom, who is over 90, has someone to be her advocate. She could never manage this on her own. Makes me wonder how the elderly residents who don't have family members around to watch out for their finances fare. On the other hand, the care staff is very good. They really look out for her and seem genuinely caring. My mom is happy there -- but of course, she's insulated from dealing with the office. She's been there for a couple of years now, and this is not the first time there have been billing issues -- and they've been wrong every time. It is a nightmare to get things straightened out. Keep your file handy and check every bill you get.

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