This shop absolutely made my day. I had an urgent need to get a wire run from the front bumper to the inside of the cabin. I tried going to hitch shops and mechanics and nobody wanted to do this sort of modification. Got referred to Custom Trucks and couldn't be happier. Ken and his team made it seem like it wasn't a big deal and got this wire lead exactly where it needed to be. While it seemed to me to take a lot longer than they expected Ken was exceptionally reasonable in his pricing when he kind of knew that I was pretty desperate and he could have charged me almost anything. Not only that but while I waited the team was as pleasant as could be and everything they did was so totally professional. I'm not a guy who will have much need for customizing trucks and camper shells but they're certainly the first place I'm going to recommend to anyone that does. Give Ken a shot if you're in the market. You won't be disappointed.
I needed to install a hitch on my 2011 MBZ E350. Called many places and either the quotes were steep or they needed my car for the entire day. Some places wouldn't even call back or return my email. Not saying names but will rob you blind. Anyhow I called this place and spoke with Chad, told me to come down and he'll give me a estimate to be more accurate. So I get there and I'm quoted for ONE hours work $100 roughly. I was a happy camper knowing what the other hitch dealers was charging. So a hour later I come back, I was told my car will not be ready til the next day but "Kenny" went out of his way and got things worked out and a couple hours later my car was ready and promised their price quote. I mean they could've just left it as is but this place knows how to treat their customers. With this kind of courtesy and treatment I can see why they have the stars and got my service in the beginning. I will def be back for more
I sent an email inquiry about the price of a trailer hitch. Within a few hours I received a quote and was told to either call or just come in when or if I was ready. I called the next day to schedule the work, and he even REDUCED the price from the quote(!) and told me to come in whenever was convenient. A few hours later I drove over, the service person was outside, and I told him what I needed. He already knew (because of my email) and took my keys and went to work! Once the work was done, I paid, and the service person went over the trailer hitch with me to make sure I approved of his work, which I did. The whole experience was so quick, inexpensive, and painless I would definately recommend this company.
Custom Truck in Redwood City was great. I called regarding parts i needed for my Ford F-150 and they were polite and so helpful over the phone. That alone made me feel welcomed as a customer. When I made the visit to their location they didn't have the exact lighting i needed for my truck but instead of just turning me away they referred me to other business in the area that would assist me. Taking the time to do that really shows a lot about the company's character. Even though i did not end up purchasing anything I was still given the best customer service. I will keep recommending this place to friends and go back for any other needs i may have.
I love these guys! Sold me a great camper shell 10 years ago, and installed custom metal screens so my dogs couldn't escape out the windows. In 2009, they replaced the whole back window/frame when someone broke mine. When the pistons that hold up the back window quit working 5 years later, the guys at Custom Truck replaced them. 2 months later, one of the new ones stopped working, and they replaced it for free. They're always super knowledgeable, friendly, and helpful. I've never had to wait more than about 10 seconds for someone to ask me what I need help with. Really good, honest local business. I'm happy they're here!
The previous owner installed a 1 1/4in hitch on my Jeep in a very fabricated and improvised way (poor welding etc.) due to the clearance issue with the aftermarket bumper. I needed to tow some motorcycles so I wanted to replaced it with a 2" hitch mount and have it done properly. Custom Truck did an amazing job of replacing the old hitch receiver, removing the lower part of the bumper to create clearance, and replacing the 4-way wire that did work anymore. Kenny was extremely helpful and friendly. He made sure the work was done fast and called me to keep me posted on the progress. Excellent service and fair price!
I went in to get a hitch for my 2005 Toyota Corolla. My dad, a mechanic in the surrounding area, told me these are the guys I wanted. I went in, and was helped literally the second I stepped out of my car. The guys were very knowledgable. I went in not really knowing what I was looking for, but they were able to order my piece. I scheduled an appointment for the install, then unfortunately had to reschedule. I gave them a quick call, easy fix! No problems whatsoever. When I went to my appointment, my car was taken care of and literally done in about 10-15 minutes. These guys are awesome.
I came in and ordered my tool box for the back of my Tundra. Chad took my order, wrote it up, ordered it and called me 2 days later when it was delivered. He said the installation was free because I am a veteran. I came in on Saturday for my free installation. I was in and out the door in 45 minutes. With that kind of service I don't care about the price. They did what they could to make it a good experience. They have my vote and I am very picky as you can see by some of my other reviews
These guys have helped me several times!! I use these folks for some solid after market *accessories!! I do work at Putnam Toyota, and send / bring a few trucks & SUV to this location. The service is fast, prices reasonable, great follow up. They do call you and follow up throughout the process. *Before your parts arrive for your appointment. *While your car is being worked on for any issues. *After when your vehicle is finished. They do great work and they are great to talk to!!
Ken and the staff at Custom Truck outfitted my 2005 Jeep Wrangler LJ with new bumpers, lighting and a tire carrier, as well as side step bars and light protectors. I couldn't be happier with the service and the extra attention to detail (that seems to be missing everywhere else these days). I couldn't recommend Custom Truck more strongly. I will be returning there soon to get a Warn winch, a roof rack, and skid plates. Give 'em a call! You won't be sorry....