Trust, sincerity, and going out of the way to please be how I would describe my experience at Infiniti! Marvin Grino at Peninsula Infiniti was more than helpful. He was courteous, informative, and very detail-oriented. Throughout the whole process, he was genuine, sincere, and made my needs a priority. I referred my father, and a friend. And we were so impressed with the value of Infiniti, the level of service, and the overall experience with interacting with the whole team, that we picked up TWO NEW Infiniti's. Coming from a family of Lexus, BMW, and Mercedes drivers - Infiniti and especially Marvin had definitely over exceeded our expectations. I would recommend my close friends and family to Marvin specifically if they are in the market for a new vehicle. If you're looking for straight forward answers, prompt service, and accurate information - go look for Marvin Grino.
The dealership and Service Dept I am used to dealing with is WORLD CLASS in every way. My friend and I used to be car nuts. We had over 40 cars in 5 years and you name the brand we probably owned one. I bought my present Infiniti G35 at Peninsula some years back. They were first class with the sales process but have always been world class with service. Getting an appointment is easy, I always get a loaner and my Service Advisor: Bob Anderson is absolutely the best. He always discusses the car and any issues and advises on what types of service it might need and often tells me that the car really doesn't need the service I ask for. The experience of going to Peninsula is always excellent. My friend's car cost twice as much and he always has horrible service experiences with his dealership.
I had great experience purchasing my 2009 G37 Infiniti Sedan from Randy. He was very professional, friendly, and informative. I felt comfortable during the entire sales process and felt as if he truly was trying to get me the best deal he could. He didn’t have any of the unpleasant stereotypically qualities that car dealers are often associated. I actually went to many different dealerships while looking for my new car and Randy was the most genuine, helpful, and easy to talk to. I felt like I could be honest with him and that we was very honest with me. He made sure to show me every feature of the car after the sale and spent time to go over all my questions. Overall, I would highly recommend Randy. Thank you for all your help, I couldn’t be more pleased with my car!
Fantastic experience. Called for an appointment only a day in advance for 30K maintenance on my M35. They were flexible on time, agreed in advance to lend me a car. When i got there Bob talked me through options on the service, how we might cut out certain maintenance items to save money and where we might add additional items that weren't on standard maintenance plans. They were able to fix a number of warranty items and have the car ready by noon. They informed me on a bent rim, but didnt try to gouge me and sell me a new one for $1200. They gave me the name of an aftermarket seller who could get me a $300 rim and offered to put it on, next time i came in for a tire rotation.
Purchased a new vehicle in 2005 at their previous location in Daly City. Wanted to sell the vehicle back to Infiniti now in their Redwood City facility. I have been in contact with Keith Lui of the used vehicle department. The process is still on going, but Keith's customer service from updating me on a regular basis, sending drivers Jose Meja & Roberto Rodriguez to pick up the car are professional & efficient & so far have not encountered any issues. I will update when the transaction has been finalized. Transaction has been finalized. Paperwork took a few minutes & they will handle all requirements with DMV. Thank you Keith Lui for making it stressless.
It's difficult to imagine someone being more helpful than Samuel Wong was when I bought my new Infiniti. He was tireless in answering my many questions and in providing me with the information I asked for. Never once did he push me toward one model or another, and never once did he pressure me in any way. Instead, he tried to understand my needs and preferences and explained what models and trims best met them and why. He also cheerfully spent a long hour with me at the end of the day I bought my car going over all of its many features with me. ... In short, I could not be more satisfied with the help he provided when I bought my new car, and I recommend him unequivocally.
Randy at Peninsula Infiniti went absolutely above and beyond in customer service and service recovery. My new Q50 had a problem with the SOS assistant not working on the day I received my new car. It ended up taking a week to get it fixed due to the holidays, but Randy personally took my husband and I to the airport to make sure that we were not stranded. He called me everyday to let me know the status of the repair and even when he was not on duty at work, he made sure that the service agent took care of me and had asked another sales rep to make sure that I understood how to use the personal assistant.
This is a review for the Sales Department. I worked with Raymond and Keith on buying my G37. After playing phone tag and hesitating to visit dealerships, I was pleasantly surprised by the low pressure approach at Peninsula Infiniti towards selling me a car. I test drove the car on a Friday evening and I purchased on Wednesday. In between, it took all of 2 e-mails for Raymond to reach a price which fit my budget. On purchase day Keith beat my pre-approved financing and I was out of the door with the G37 in an hour. I recommend Peninsula Infiniti for your next Infiniti purchase. Ask for Raymond or Keith.
My boyfriend and I went to Peninsula Infiniti and had a great customer experience from the time we entered the door until the time we drove off the lot with our new G-37. Sam Wong is the reason that we had such a great experience. In our history of car shopping, we have never come across as thorough and informative a sales person as Sam. There was not a thing he did not know or question he could not answer for us and even went above and beyond to verify customized settings that we preferred in the car. This was by far the best car buying experience that we have ever had.
When it came to financing, which I did through Infiniti, I worked with Austin. As with Adil, the experience was excellent. He told me of the options available to me, some of which I declined, such as Lojack, and some of which I accepted, the pre-paid maintenance. During the whole talk, he never put on any pressure, nor did I feel like he was trying to take advantage of me. All in all, a great experience and an unbelievable car!! I came to work today with a big smile on my face, just from the commute. I will definitely stick with Infiniti and with Peninsula Infiniti.