Gilmore DentalAdd to Favorites
834 SW 11th St Ste 2, Redmond, OR 97756
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Please contact the business for updated hours/services due to the COVID-19 advisory.
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834 SW 11th St Ste 2
Redmond, OR 97756
|Mon - Fri:|
|Sat - Sun||Closed|
Fax: (541) 504-0415
I have Bruxism. I have had this condition all my life. I have been wearing a night guard for years. I started coming to see Dr. Gilmore when I first came to town in 2015. I have areas on both sides of my mouth where the gum has recessed away from the tooth (this is a symptom of Bruxism). Dr. Gilmore suggested a different type of night guard, one that wouldn't let me fully close my mouth. This night gaurd fits on my lower teeth and has a bridge that is built up and my two front teeth rest on it. I have gone into his office twice a year for a cleaning and evaluation. My two front teeth recently crumbled exactly where they rest on the bite block. I decided that I was going to go to another dentist to see if there was something else I could do because biting down on the night gaurd Dr. Gilmore made me chipped my teeth. Dr. Gilmore's office kept calling me to schedule my cleaning that was due and I told them why I wasn't making an appointment. They asked me to come back for an evaluation. That Dr. Gilmore would like the opportunity to discuss my options with me. When I got there and Dr. Gilmore came to examine my teeth he acted like he had never seen them before. He launched into how he was very well studied, attending prestigious conferences in Scottsdale, was at the top of his game and that there was no way my chipped teeth were his fault. He spoke aggressively, did not want to listen to anything I had to say, he kept repeating himself and offered to gind my front teeth down so they were even in front. I asked him if that was my only option and he shrugged said something along the lines that he was confident all of his peers would agree with his treatment plan and fired me as a patient.I myself work in healthcare and I know that if you act the way that Dr. Gilmore acted you are at fault and are trying to bury the situation by being authoritarian and aggressive. There are so many dentists in Central Oregon, do yourself a favor and find one that has humility and is kind
Thank you Rachel for the review. At Gilmore Dental we strive to meet the needs of every patient while understanding that there are times we are simply unable to do so. It is essential to understand that oral appliances are not what cause teeth to break down and for your new provider, should you have any concerns, let them know right away so they can do their best to remedy the situation. We do understand that confrontation can be extremely uncomfortable and patients often avoid it and seek out another provider. We appreciate the comments and opportunities for growth. Very best regards to you in the future.
Gilmore Dental provided excellent service with comprehensive and detailed explanations as to the procedures necessary and how they would be conducted. I felt like I was in the loop the entire time. Great job Gilmore Dental and I will be back when my dental needs arise.
Had a great experience with the dentist. But, his staff was incredibly rude. When I was called about a reminder for a visit, the woman "Julie" was incredibly rude, when all I needed was to reschedule my appointment for later on the same day. Could not believe the behavior of someone they trust to do all the calls about appointments. Then, Julie refused to give me a direct line to the office manager and informed me that all messages were through her. Which made it awkward, as she was the one I had an issue with and not the dentist.
To sum it up...
Good Dentist. Horrible customer care and service.
I will not be using him anymore.