Please be aware when using this office. The doctors are very nice but the office management is ineffective and not worried at all about customer service. I was told my child’s eyes were fine and less than 5 weeks later told by the school he needed glasses, so I got a second opinion. Sure enough he did need glasses. Because I had already used all of our vision insurance to pay for the first visit I had to pay out of pocket for the second visit over 200.00. I called Central Oregon Eye Care and asked them to waive the 15.00 co-pays for 3 of my family members; small amounts compared to what they charged and were paid considering I had to start over with my son’s eye care. To date, after ten months of phone calls I have heard nothing back and have been sent to collections for the 15.00 co-pays which they have now assessed a 50.00+ fee to each. The only reason I write this review is their unwillingness to even return my phone calls.
404 NW 5th StRedmond, OR 97756
From Business: Welcome to High Desert Vision Source, where our highly trained doctors and staff are here to help you with all your eye care needs. Our office provides complete e…
I've been coming to this place since before a lot of the people who work here have even been here, it seems. The doctors have changed at least 3 times since I've been coming here with my kids. I come here to avoid extra gas expenditures, because it is local and our old optometrist is 30 minutes away. However, I may switch back. Here it is a 50/50 chance that I'll have a good experience, since I have a toddler. Today, after she spilled a small amount of orange tea w/o sugar on the leather chair and carpet, which I immediately blotted and wiped with a napkin, I noticed the entire tea service basket was removed. Passive aggressive silence is rude. If my toddler isn't welcome in your establishment, state so on the door. If my toddler isn't welcome to hold a cup of tea in your office, mention so. Don't just quietly remove the tea while I'm not looking (I did spend 5 minutes on my phone, emailing my dad who just got out of surgery), let me know what the problem is. Being quietly shamed by office workers is so not happening with me anymore. I could care less, and that's why I'm writing this. Also, one doctor is soooo nice and the other is soooo the complete opposite, unlike our old optometrist, where both doctors (daughter and son) were stable and friendly. 50/50- that's what my experience has been at Central Oregon Eyecare. It's the front desk ladies that ruin it for a place. Some act so haughty you'd think THEY were the doctors, when you know they're only making $15 per hour, at best. Maybe that's their problem. I don't know, but you may not have to worry about seeing me in the place again. The eyeglass fitter guy is also VERY friendly, and one of the longer-term employees. Good luck! :)
The staff couldn't be any better in my estimation. The space is clean and appears organized. This is my second time at the Redmond facility. I began relationship with your company in Sisters. I have already referred to family. The patience that both Dr's provided to me help me to stay in contacts when I was ready to give up . Thank you so very much for hanging in there with me. I have been a patient for the past 3 years. Each appointment was concluded with the utmost satisfaction, both in the attention provided by an exceptional staff and the end product of contacts and glasses that fit my lifestyle at work and play. I would highly recommend to family and friends. I immediately knew I was in the capable hands of someone who knew the product, cared about helping me find just the right pair of frames and lenses to fit my age and lifestyle . He set the tone to make this experience fun and worry free.
I had a Great visit!! Everyone of the staff members were knowledgeable and fun spirited. Holly was a very knowledgeable gal, and fun to visit with!! Scott is very knowledgeable of his products and very helpful in the decision making of the best frames. He is also quite a fun character and a real joy to visit with!!
I'm very picky, but I was wowed by Dr. Sheldon and the great communication amongst the staff. And I love, love, love Holly, very personable!
My wife and I came in together and you took us both together at the same time. Never seen that before. Wow it was great!! We purchased contact lenses and enjoyed the visit. You were were all professional and very thorough. How about a glass of cold beer during the visit.....Just kidding :) Nothing to improve on really. Our visit was fun,and informative. The staff was professional,nice, and very thorough. Cant beat them!!!
I just absolutely loved this optician's office! The staff and doctors were extremely knowledgable, kind, and helpful. I came in withy five young children and the staff were accommodating and patient. I felt that we (and our eyes!), were in very capable hands. Thank you!
Shana was considerate, and explained procedures to me to help me understand what was going on, Dr Oswald was excellant in giving exams and explaining to me my eye disorders. They were considerate, and thourogh in explaining exams,results and options. I made the right choice in going to Central Oregon Eyecare.
Although I didn't need to update my prescription this time, Mellisa was very accommodating. She adjusted my glasses, tightened the screws, cleaned my lenses, and even got me some new nosepads. All of this for no charge and a smile on her face. You've got a winner in Mellisa.
I saw Dr Sheldon who is absolutely fabulous!!! The contact he fitted me with is the best ever. Why I ever let 5 yrs go by without getting fitted for new contacts, I don't know.