Animal Medical Center of Redlands
340 6th St, Redlands, CA 92374
Price Range : Average
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This place is an absolute nightmare. Horribly rude, incompetent, and dishonest front desk staff. They are always surly and act like their jobs are a chore. Worse, they lied to my face saying they had done procedures which they obviously had not. The communication between the front desk and the medical staff is terrible. Ask a question, front desk goes to let medical staff know about the question, question doesn't get answered and I have to ask again. Ask for a specific procedure, it doesn't get done. Give feedback about the poor performance and you are met with defensiveness if not outright hostility. The management here is a disaster- don't trust your loved ones to these people. Go somewhere where the staff know how to behave like professionals.
Dr Burch and his staff are very pleasant, professional and caring. I felt totally confident having them take care of my new dog when I had to go out of town. She was on medication due to a prior medical condition when I checked her in to their boarding facility and they told me they would continue her doses, and make sure she had enough love, and play time as she needed.
The receptionist I usually deal with, Melissa, is so sweet and kind, and knew most of the people who came in, plus their pets names, while I was there.
This tells me this office staff cares about their patients, and their owners too, which is a wonderfully reassuring thing when a new client walks in :)
07/01/2011Provided by Citysearch -
Dr. Burch and his staff have been taking care of our dog for 4 years and they have always given her the best of care. We never wait long for a room, the facilities are clean, the service is fast, the rates are in line with the rest of any animal hospital/clinic in town We highly recommend!
06/29/2011Provided by Citysearch -
I love this place! Dr. Burch and Dr. Kashak saved my dogs life after I took it to two other local vets that said nothing could be done. The staff is great, they took great care of Junior. They are not the cheapest, but they are absolutely worth every penny. Thanks Animal Medical Center!
06/28/2011Provided by Citysearch -
I have been taking my dog there since I got her as a puppy. They are amazing people. Nice and professional. You will never feel like just a number or that they are out to get your money. They truly care for your pet and their upbringing. The vets are very personable and will spend as much time with you as you need for them to address all your questions. They are a little bit more pricey than other vets but I can tell you that their customer service makes up for it. Last time I was there was a few weeks ago and they brought me coffee and my dog water. My dog got loose and kept running into the kennel area. Not one of them got made. They just said, ""It's okay. We are use to it. She is still a puppy and very curious."" Their kennel is nice too. It's what you can expect. Nothing glamorous but it's still very functional.?