What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
Whether your home needs a complete renovation, or a room needs to be repaired, there are some things to know before you hire.
I had a $688 job done on rear bumper. The owner did my estimate, and we also included putting some touch-up paint on LR QP scrapes. They had car for 2.5 days and Dan called to say it's ready. When I arrived, bumper looked good, but LR QP wasn't touched. Expressed my disappointment to Dan that the job wasn't fully completed and he immediately took an attitude and put it on me saying "it wasn't in the estimate." I said it was and that the owner, Jeep, and I had discussed it twice. He said "nobody told me about it", not bothering to respect me and take my word and look for it on estimate. So I looked at the estimate and pointed out the line item to him, it was in fact there.He then said I shouldn't worry it will only take 2 min to fix. Right, b/c now he's going to go out and rush it, and obviously didn't double-check his work and the estimate before calling the job complete. I wasn't happy and said so, and he told me to "just stop". I told him I didn't like their lack of attention to detail and the way he was treating me. When I was paying, he felt the need to tell me that "we didn't even charge you for that touch-up." Was never my concern, I agreed to $688 estimate which included touch-up.Worst customer service I've seen in an auto body shop. Will not return. Will not refer anybody there. Think Jeep needs to have a customer service training day with Dan.
Excellent service. Outstanding job. Price was lower that all other estimates. They turned my car to a brand new car and explained the job to me.
These guys are the most honest, reasonably priced, best mechanics we have ever found! Years ago, my son said his old car needed a muffler (that he couldn't afford) so they patched his muffler!! We've taken all our cars there for 20 years & won't go anywhere else!
Horrible and unfair. Held my boat hostage charging me $90 without telling me there was a charge before hand. Would have gladly paid if I knew upfront. No explaination as why no one called me to advise of the charges. VERY UNETHICAL!!!. Been boating for 25 years and never had this happen.
The guy that owns this place is an angel! His employees are also!! Cannot say enough good about this place! Wouldn't even consider taking anywhere else, nor should you!Rachel M. Cronk
I'm definitely coming back :) Amazing service , very courteous. I've never been to a better place and will trust them for all my car's needs .
I have used Pro Tech car care for the last 3 years. I have always been happy with their service. The one thing you can count on is exceptional work and fair prices.I like that they try to provide some warning: " you don't have to replace this part today, but it should be done soon.". I will say that you should feel confident that you will receive the best service in the area from Protech car care. I always recommend this place to my friends and coworkers. Trustworthy and reliable.
Very thorough and honest. I highly recommend the crew at Conz.. Mo helped me make a maintenance schedule for my vehicle regardless of where I take it. He and his crew are honorable and innovative in terms of cost saving measures for their clients. I am new "lifetime" fan and customer.
Totally untrue. Master closed unexpectedly the end of January of 2013. I was the former manager there for over 5+ years. The shop was closed and idled for over a year and a half. I joined in a partnership and opened full service at Elite Auto in April 2013. I have at no time claimed to be Master Auto or a part of it since January of 2013. I have listed one time that I was the former manager of Master Auto. I have no connection with Master Auto or the new business of Master Auto Tire Center nor do I want to be associated with them Just look at the wording and spelling of the review. Thank you Greg Hartle
I was there this morning for several different items. They were professional, they didn't do any high pressure selling, and for a phenomenal price they took care of several issues I had been needing to deal with. But not just the price -- they are willing to repair instead of replace, they are quick, and they obviously have the trust of the community, judging from their interactions with repeat customers. This was my second time, but their prices and service are the best I've found in this area, and I will return.
There has perhaps never been a better tool for do-it-yourself home handymen than the internet. With detailed instructions and videos explaining how to perform a number of common maintenance and renovation tasks around a house, an untrained homeowner might be surprised at how much he or she can accomplish with a quick search online. But even with all of this information, there are still many jobs that lie far outside the scope of most DIY enthusiasts. General contractors are there to fill in this gap.
A general contractor specializes in seeing a home remodel or repair project through from start to finish. To do this, the contractor works with the client - whether they are a homeowner or business - to nail down the scope of the work. Then he or she will turn to one or more subcontractors for specific tasks, like equipment operation, design, electrical work or whatever else is needed.
In essence, general contractors could be thought of as middlemen between a homeowner or business owner and any number of specialists. To get their money's worth, many assume they should just "cut out the middleman" and hire specialists directly, but this often proves more difficult in practice. General contractors won't be completing an entire project by themselves, but should have a long list of dependable experts who can work together and accomplish any task. They might also serve as the manager on the site of a construction project, overseeing workers and providing guidance and assistance when needed. For larger projects, though, the contractor might only handle administrative matters and employ a foreman or other professional for on-site supervision.
There are many general contractors who also specialize in certain tasks themselves. There is usually at least one general contractor on hand to organize the construction of an entire home, for example. But general contractors could also help a homeowner add an additional bedroom, build an in-ground pool or complete a major landscaping project. They could also work with a business to add or improve office space, whether that means making more room or converting a commercial building from a nail salon to a restaurant. Basically, if it's a job that involves building or repairing, a general contractor probably knows how to get it done.
No matter what the exact job may be, a contractor will probably need to accomplish several other essential tasks in pursuit of the ultimate goal, which may include:
Every general contractor performing any kind of work on a project must be licensed to do so in their state. The guidelines for the specifics on licensing vary from state to state. Some states might only require registration of contractors, which is different from licensing. Registration typically means that there must be a written record of what work is being performed and by whom, but it does not guarantee professional knowledge. Licensing, on the other hand, involves an examination process to assess professional competence.
Whether your state requires licensing or registration of contractors, there should be a record of most professionals willing to complete certain projects in your area. Check your state or county website for more information. In states that require licensing, every licensed contractor's contact information is available online or from another public source.
Not every project needs to be completed by a licensed or registered contractor. If it's just a minor job that won't take more than a day or two, and will cost less than a few hundred dollars, it's likely not necessary to find a licensed or registered contractor. However, anything bigger or more expensive, or a project involving plumbing or electrical work, needs to be completed by a licensed or registered professional.
General contractors also must be covered by an insurance policy. This should include liability coverage for any property damage that could be inflicted in the course of a job. It should also include a worker's compensation policy in case anyone is injured on the job. Before hiring a contractor for anything, ask for written proof of this insurance to see exactly what is covered.
A number of trade associations for contractors in the U.S. exist. Some of the biggest include:
Most trade associations for general contractors will provide references for anyone looking to hire a contractor for a specific project. They may also provide a number of benefits for their members, including assistance with licensing, training, insurance and business development.
No matter what you need accomplished, you want to choose a contractor who can get the job done right at a reasonable price. Obviously, this is easier said than done, but there are a few steps you can take to ensure you find a trustworthy general contractor.
The first, and perhaps most reliable, way to find a general contractor is to ask friends and family members for a recommendation. If you know anyone who has had major work done on their home, particularly if it's a similar job, ask them who they hired and if they were pleased with the result. You could also ask neighbors about who they've hired if you notice work being done on their house. Many remodeling contractors post signs in front of homes to advertise their services. As a general rule, it's rarely a good idea to hire a contractor who solicits work by going door to door.
If you are considering hiring a contractor without a personal recommendation, ask the contractor for references from past clients, and do as much background research on them as possible. Look for any complaints (or compliments) online to get a better idea of their track record. There are a number of websites specializing in connecting contractors with people or businesses who need work done. These sites may also allow past clients to submit their own reviews of the contractor.
Before hiring a contractor, make sure you are both in agreement on the project's budget. It's normal for most contractors to charge clients a premium not only for the labor expenses and zoning expertise, but for acquiring the materials as well. Be as clear and concise as possible regarding what you'll be purchasing yourself and what you will be paying the contractor to complete. Homeowners may be able to find a better deal on raw materials when they purchase these directly, but they first need to be sure they aren't buying the wrong things.
Don't forget to discuss how the project will be finalized and what will be done about cleanup. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.
As previously mentioned, you need to make sure to follow any state and local regulations regarding construction work, which includes hiring a licensed or registered general contractor. Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Perhaps the best way to feel safe about a contractor and the work being done is to hire a contractor you trust. This is why relying on personal references from friends and family is so important, and will often provide a great deal of peace of mind. If you aren't able to obtain a reference, work to conduct extensive research on the contractor as well as the work you are hiring them to perform. This should bring everyone's expectations into alignment and result in a safe work environment.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work to be done and all costs are listed in the contract, right down to the most precise details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Once the specifics of the job are nailed down, be sure to discuss the payment schedule with the contractor. This is important because paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule with the contractor, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. It's a good idea to include this payment plan in the contract as well.
Finally, look into getting a lien release signed before work begins. If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. This can trigger a long legal process that may be frustrating. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered. A lien dispute could also be prevented by performing due diligence prior to picking a contractor, as any contractor with good credit and a long track record of satisfied clients should have no trouble paying for materials and labor once all contract conditions have been met.
Once work is underway, it's never a bad idea to check up on the progress of the job, either by staying in touch with the contractor over the phone or visiting the site in person. If you work with a trustworthy professional, it's probably best to keep your distance and allow everyone to stay busy. If you want to keep an eye on things, make sure workers wear the right safety gear and that everything looks to be moving along according to schedule. Finally, once work is finished and you are satisfied, be sure to thank your contractor and tell friends or family members about your experience.