Household Heating & Cooling
8908 Telegraph Rd, Redford, MI 48239
|Mon - Fri:|
Licensed & Insured
I am a first-time home owner in the Livonia Public School district/City of Westland, Michigan. I didn't realize how important it is to have a good, trustworthy HVAC company, until my heater broke.
Our furnace broke on a Sunday, during a blizzard. I called several companies, most of which didn't answer and never returned my call. Household Heating & Cooling was the only company that could come for repairs within my desired timeframe, and made theirself available immediately.
When I called, the Owner answered and he even tried troubleshooting over the phone to avoid having to charge me for coming out on a Sunday, to save me money.
The Household Heating & Cooling Service Engineer/Contractor was very professional and knowledgeable with many years of experience and expertise in the field. He explained in detail what the problem was and provided solutions. He made the process easy. He also explained in advance the potential costs. He was able to quickly find the part we needed for a very old unit AND he gave us a great price. #economical
I also would like to note that in addition to diagnosing the problem, he also checked the rest of the components of the unit to ensure the entegrity of the appliance itself, before recommending replacing that part. I now feel good about our furnace.
John provided great suggestions, communicated with me throughout the process so I always knew what was going on and how long to expect the process to take.
The Service was exceptional from the first phone call through installation.
Every single person I encountered through this experience was courteous and professional and treated me as a valued customer.
The repair appointment was fast! They arrived when scheduled and fixed my unit in less than 1 hour. He showed me the new parts and even thoroughly cleaned the entire unit after replacing the bad component.
They even cleared our snow and ice from my front porch before they left! (A large mound had accumulated from the drift during the blizzard, and they had to chisel it out) Household Heating & Cooling definitely goes above and beyond. They will forever be our local HVAC company.
I am 100% satisfied with the service and look forward to using them in the future.
I will highly recommend HOUSEHOLD HEATING & COOLING to anyone needing a trustworthy heating and cooling professional.
I called them and received same day service. They were helpful and professional. Mr. Ken Tomes was the technician, kept me informed, explained everything in detail, was friendly and did a fantastic job at fixing the problem. The price was reasonable and within current market costs. I would definitely recommend this company and will be using this company for any future needs. Thank you.