Roto-Rooter Plumbing & Water Cleanup
2001 County St, Reading, PA 19605
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Services: Water Main Installation, plumbing, Sewer & Drain Services, Sump Pump Repair, Hydro Jetting, Drain Cleaning, Sewer Main Installation, Drainage Systems Construction and Installation, Sanitary Piping Installation, Trenchless Underground Pipe Replacement
Last Friday I had an emergency in which I accidentally flushed my diamond wedding band down the toilet. Although I knew it was a long shot, I had to try and retrieve it. I knew Roto rooter had the option of a camera and so I called them. The dispatcher was so kind and she could tell I was hysterical and so she did her best to get someone out to me. The technician was also very understanding and could see I was desperate. He worked very hard to not only find the ring, but to keep me calm. Ultimately he was not successful, but not for lack of trying. I pray I never have an incident like this again, but I will call Roto rooter for plumbing needs.
We are going to use RotoRooter whenever we can for our plumbing needs! We had a sewage issue and the 'company in the orange trucks' sent two techs and a camera guy over two days- and no one tried to clear it from inside the house. But they did try to pressure us into an $8000 dig-up job.
We called RotoRooter and Henry came out and not only tried from the curb but also came inside to try it. And guess what... Henry cleared the drain!! Way to go Henry!! We appreciated your patience, manner, and professionalism.
I was highly disappointed in that the clog could not be fixed. $380 is alot of money and the lad tried hard but said that the whole drain would need to be replaced for $5200. Without checking with a camera because he said he only snaked drains. I feel as though since he didn't fix the issue at least a camera service should have been provided to at least back his theory. He told me before he started that if he couldn't fix the problem that I wouldn't be charged. After his failed attempts he asked for $380 and said if we choose to go with them to run a new line with an excavating company that the $380 would.be subtracted from the $5200. I feel as though I got nothing out of this service call. I will not be recommending them to anyone. He didn't even come inside to snake it he only tried from outside of the house. Very dissatisfied....
When the plumber arrived he went right to work to trouble shoot the situation. After analyzing the leak, he came up with a solution that worked very well. I was very impressed. I've had several different plumbing companies come to my house for work and there is no doubt That I will call Roto Rooter before any other company.